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For Companies At a Glance
- Tasks: Provide legendary customer service and assist with enquiries and purchases in-store.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and Home Cinema specialists.
- Benefits: Enjoy exclusive discounts, holiday homes access, and a share of profits after 12 months.
- Why this job: Be part of an employee-owned business and work with cutting-edge audio-visual technology.
- Qualifications: Enthusiasm for customer service and a genuine interest in audio-visual technologies.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Richer Sounds are the UK\’s leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join the team in our Hull Store. Experience in the AV industry is preferred but not essential.
Role Responsibilities
- Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in-home automation technology.
- General upkeep of the store including maintaining a clean, tidy and welcoming shopfloor as well as a well organised stockroom and office.
- Develop in-depth product knowledge to understand customers needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who We Are Looking For
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/ back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.
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Retail Sales Assistant employer: Richer Sounds
Contact Detail:
Richer Sounds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Richer Sounds. Understand their products and values, and think about how you can contribute to their legendary customer service. This will show you're genuinely interested and ready to jump in!
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers face-to-face, over the phone, and via email, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your enthusiasm for audio-visual tech! Even if you don’t have experience, share your passion for learning about new technologies. Mention any personal projects or interests that relate to AV tech to make a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to provide legendary service. We want to see that enthusiasm shine through!
Highlight Relevant Skills: Even if you don't have direct experience in the AV industry, focus on transferable skills. Talk about your communication abilities, attention to detail, and any tech-savvy traits you possess. We value a willingness to learn just as much as experience!
Be Yourself: We’re looking for genuine people who can connect with our customers. Don’t be afraid to let your personality come through in your application. A friendly tone can make all the difference and show us you’d fit right in with our team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Richer Sounds
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with the latest audio-visual technologies and be ready to discuss how they can meet customer needs. This will show your genuine interest in the industry and help you stand out.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your understanding of legendary customer service, which is key for this role.
✨Practice Your Communication
Since the role involves interacting with customers both in-store and over the phone, practice your communication skills. You could role-play with a friend or family member to get comfortable with answering questions and upselling products. Clear and confident communication is essential!
✨Be Ready to Discuss Teamwork
The job may involve collaboration with multiple departments, so think of examples where you've successfully worked as part of a team. Highlight your ability to manage time efficiently and prioritise tasks, as these are crucial for meeting sales targets and maintaining a tidy store.
