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For Companies At a Glance
- Tasks: Engage with customers, provide legendary service, and manage store upkeep.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and Home Cinema specialists.
- Benefits: Enjoy discounts, holiday homes access, and wellness perks like gym memberships.
- Why this job: Be part of an employee-owned business that values your input and growth.
- Qualifications: No experience needed, just a passion for customer service and technology.
- Other info: Work in a fun environment with opportunities for personal development.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Richer Sounds are the UK\’s leading Hi‑Fi, Home Cinema and TV specialists, and one of the largest employee‑owned businesses in the UK. We are currently looking for a full‑time Retail Sales Assistant to join the team in our Prestwich store.
Experience in the AV industry is preferred but not essential.
Role Responsibilities
- Our Sales Advisors are predominantly customer‑facing in‑store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On‑Site Surveys where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in‑home automation technology.
- General upkeep of the store including maintaining a clean, tidy and welcoming shopfloor as well as a well‑organised stockroom and office.
- Develop in‑depth product knowledge to understand customers’ needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays and may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7‑day week including Saturday and Sunday.
Who We Are Looking For
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio‑visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers’ individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well‑presented and approachable with a confident attitude and good attention to detail.
What Can We Offer You
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long‑service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their first day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Retail
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Retail Sales Assistant employer: Richer Sounds
Contact Detail:
Richer Sounds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the latest audio-visual technologies and products. Being knowledgeable about the items you’ll be selling will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a sales scenario. This will help you articulate how you would handle customer inquiries and demonstrate your ability to provide legendary service.
✨Tip Number 3
Showcase your enthusiasm for the role by visiting the Richer Sounds store before your interview. Take note of the store layout, product displays, and customer interactions to discuss your observations and ideas during the interview.
✨Tip Number 4
Network with current or former employees of Richer Sounds on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Sales Assistant position. Tailor your application to highlight relevant skills and experiences that align with what Richer Sounds is looking for.
Showcase Customer Service Skills: Since legendary customer service is a key aspect of the role, provide specific examples in your application that demonstrate your ability to engage with customers, handle inquiries, and resolve issues effectively.
Express Your Interest in Technology: Mention your genuine interest in audio-visual technologies and any relevant experience you have. This could include personal projects, previous jobs, or even hobbies that relate to the AV industry.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you want to work at Richer Sounds. Highlight your enthusiasm for the role and how you can contribute to their team.
How to prepare for a job interview at Richer Sounds
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing legendary customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Richer Sounds values.
✨Demonstrate Product Knowledge
Even if you don't have direct experience in the AV industry, do some research on audio-visual technologies. Being able to discuss popular products or trends will show your genuine interest and willingness to learn.
✨Practice Your Communication Skills
Since the role involves interacting with customers both in-store and over the phone, practice clear and confident communication. You might want to role-play common customer scenarios to prepare for potential questions during the interview.
✨Be Ready to Discuss Teamwork
Richer Sounds values collaboration, especially for larger projects. Be prepared to share examples of how you've worked effectively in a team setting, highlighting your ability to contribute positively to group dynamics.
