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- Tasks: Engage with customers in-store and online, providing top-notch service and support.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and Home Cinema specialists, and a proud Employee-Owned business.
- Benefits: Enjoy discounts, holiday homes access, extra birthday leave, and wellness perks like gym memberships.
- Why this job: Be part of a fun team, learn about cutting-edge tech, and make a real impact on customer experiences.
- Qualifications: Passion for customer service and audio-visual tech; strong communication skills are essential.
- Other info: Work 5 days a week, including weekends, and enjoy unique benefits after 6-12 months.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Richer Sounds are the UK’s leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Advisor to join the team in our Glasgow Store.
Role Responsibilities:
- Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer “Free On-Site Surveys” where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in-home automation technology.
- General upkeep of the store including maintaining a clean, tidy and welcoming shop floor as well as a well-organised stockroom and office.
- Develop in-depth product knowledge to understand customers’ needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays, and may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who we are looking for:
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers' individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.
Retail Sales Advisor employer: Richer Sounds
Contact Detail:
Richer Sounds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
Familiarise yourself with the latest audio-visual technologies and products. Being knowledgeable about the items you’ll be selling will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer interactions, showcasing your ability to provide legendary service.
✨Tip Number 3
Network with current or former employees of Richer Sounds. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Sales Advisor position.
✨Tip Number 4
Demonstrate your enthusiasm for the role by visiting the Glasgow store before your interview. Engage with staff and customers, and observe the sales process to better understand what makes their customer service legendary.
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Sales Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Customer Service Skills: Emphasise your experience in providing excellent customer service. Use specific examples that demonstrate your ability to engage with customers, handle enquiries, and resolve issues effectively.
Highlight Technical Knowledge: Mention any relevant knowledge or interest in audio-visual technologies. If you have experience with similar products or services, be sure to include that in your application to show your enthusiasm for the industry.
Personal Presentation: Since the role requires a well-presented and approachable attitude, ensure your application reflects professionalism. Use a clear and concise format, and proofread for any errors before submitting.
How to prepare for a job interview at Richer Sounds
✨Show Your Passion for Customer Service
Richer Sounds values legendary customer service, so be sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Product Knowledge
Familiarise yourself with audio-visual technologies before the interview. Being able to discuss products confidently and answer technical queries will impress the interviewers. Consider researching the latest trends in home cinema and Hi-Fi systems to showcase your genuine interest.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully interacted with customers in the past, whether in person, over the phone, or via email. Use specific examples to illustrate your ability to tune into individual customer needs and maximise sales opportunities.
✨Be Ready for Practical Scenarios
Since the role involves stock management and maintaining a tidy store, be prepared to discuss how you would handle these responsibilities. Think about your organisational skills and any experience you have with physical tasks, such as lifting or arranging displays, to show you're up for the challenge.
