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For Companies At a Glance
- Tasks: Engage with customers, provide legendary service, and manage store upkeep.
- Company: Join Richer Sounds, the UK's top Hi-Fi and Home Cinema specialists, and an employee-owned business.
- Benefits: Enjoy discounts, holiday homes access, and wellness perks like gym memberships and mental health support.
- Why this job: Be part of a fun team, learn about cutting-edge tech, and make a real impact on customer experiences.
- Qualifications: Passion for customer service and audio-visual tech; strong communication skills are essential.
- Other info: Work 5 days a week, including weekends, and enjoy unique benefits like a pet-friendly workplace.
The predicted salary is between 24000 - 36000 £ per year.
Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join the team in our Oxford Store.
Role Responsibilities:
- Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in-home automation technology.
- General upkeep of the store including maintaining a clean, tidy and welcoming shop floor as well as a well-organised stockroom and office.
- Develop in-depth product knowledge to understand customers' needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays, and may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who we are looking for:
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers' individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.
Retail Sales Assistant in Oxford employer: RICHER SOUNDS PLC
Contact Detail:
RICHER SOUNDS PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Oxford
✨Tip Number 1
Familiarise yourself with the latest audio-visual technologies and products. Being knowledgeable about the items you’ll be selling will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer interactions, showcasing your ability to provide legendary service.
✨Tip Number 3
Visit the Richer Sounds store in Oxford before applying. Observe how the staff interact with customers and take note of their product knowledge. This will give you valuable insights to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Richer Sounds on platforms like LinkedIn. They can provide insider tips on the company culture and what they look for in a Retail Sales Assistant, giving you an edge in your application.
We think you need these skills to ace Retail Sales Assistant in Oxford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Sales Assistant position. Tailor your application to highlight how your skills and experiences align with what Richer Sounds is looking for.
Showcase Customer Service Skills: Emphasise your experience in providing excellent customer service. Use specific examples from previous roles where you successfully assisted customers, resolved issues, or contributed to a positive shopping experience.
Demonstrate Interest in Technology: Since the role involves audio-visual technologies, mention any relevant knowledge or passion for these products. Discuss any personal experiences with technology that could relate to the job, showing your eagerness to learn more.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also conveys your enthusiasm for the role and the company. Make sure to express why you want to work at Richer Sounds and how you can contribute to their team.
How to prepare for a job interview at RICHER SOUNDS PLC
✨Show Your Passion for Customer Service
Richer Sounds values legendary customer service, so be sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Your Knowledge of Audio-Visual Technologies
Since the role requires a genuine interest in audio-visual technologies, do some research on the latest products and trends in the industry. Be prepared to discuss your favourite gadgets or any relevant experiences you have had with technology, as this will show your eagerness to learn and engage with the products.
✨Practice Your Communication Skills
Strong communication skills are essential for this position. During the interview, focus on how you can effectively listen to customers' needs and articulate solutions. You might even role-play a scenario where you help a customer with a technical query to showcase your ability to connect with clients.
✨Prepare for Teamwork Scenarios
The role may involve collaboration with multiple departments, so think of examples where you've successfully worked as part of a team. Highlight your ability to manage time efficiently and prioritise tasks, as this will reassure the interviewer that you can handle the dynamic environment of a retail store.
