Retail Sales Assistant

Richer Sounds are the UK’s leading Hi-Fi, Home Cinema, and TV specialists, and one of the largest Employee-Owned businesses in the UK.

We are currently looking for a full-time Retail Sales Assistant to join the team in our Reigate Store.

Experience in the AV industry is preferred but not essential.

Role Responsibilities:

• Our Sales Advisors are primarily customer-facing in-store but also communicate with customers over the phone and via email. Successful candidates will provide excellent customer service by assisting with inquiries and purchases, while building and maintaining relationships with customers and clients.
• After a probationary period, colleagues can offer “Free On-Site Surveys” where we visit customers in their homes, workplaces, or other locations. These involve working on larger projects with collaboration across departments, third parties, and the latest in-home automation technology.
• Maintain the store\’s appearance, including keeping the shopfloor clean, tidy, and welcoming, along with organizing the stockroom and office.
• Develop in-depth product knowledge to understand customer needs and answer technical queries.
• Manage time effectively to prioritize tasks and meet sales targets.
• This role involves manoeuvring stock, adjusting displays, and may require stairs and heavy lifting.
• The position requires working 5 days out of 7, including Saturdays and Sundays.

Who we are looking for:

• Candidates should demonstrate a passion for legendary customer service.
• A genuine interest in audio-visual technologies and a desire to learn about new technologies.

• Strong communication skills to understand customer requirements, maximize sales opportunities, and upsell effectively.

• Well-presented, approachable, confident, and attentive to detail.

What can we offer you?

• Access to various holiday homes around the UK and Europe at a subsidized rate.
• Colleague discounts on products, including friends and family.
• One extra day of holiday for your birthday each year.
• Long-service awards and a suggestions scheme with monetary rewards.
• Ownership of 60% of the business through our Employee Ownership Trust, with profit sharing after 12 months of service.
• Enhanced maternity and paternity leave.
• Contribution towards Benenden private healthcare.
• Various schemes including gym memberships, eye tests, dental care, and massages.
• Cycle to work scheme, smoking cessation incentives, and mental health support subscriptions.
• Additional leave for child\’s first day at school, sickness benefits, and support for relevant courses or exams.
• Low-interest loans and pet-to-work schemes (restrictions may apply).

Please note, some benefits are only available after 6 or 12 months of service.

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