At a Glance
- Tasks: Provide legendary customer service and assist with enquiries and purchases in-store.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and Home Cinema specialists.
- Benefits: Enjoy exclusive discounts, holiday homes access, and enhanced maternity/paternity leave.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an employee-owned business and make a real impact on customer experiences.
- Qualifications: Enthusiasm for customer service and a genuine interest in audio-visual technologies.
The predicted salary is between 20000 - 25000 € per year.
Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join the team in our Plymouth Store. Experience in the AV industry is preferred but not essential.
Role Responsibilities:
- Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in-home automation technology.
- General upkeep of the store including maintaining a clean, tidy and welcoming shop floor as well as a well-organised stockroom and office.
- Develop in-depth product knowledge to understand customers' needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays, and may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who we are looking for:
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers' individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.
Retail Sales Assistant in Plymouth employer: RICHER SOUNDS PLC
Richer Sounds is an exceptional employer, renowned for its commitment to employee ownership and a vibrant work culture that prioritises legendary customer service. Located in Plymouth, our Retail Sales Assistants enjoy unique benefits such as exclusive access to holiday homes, generous discounts, and a supportive environment that fosters personal and professional growth through various health and wellness initiatives. Join us to be part of a team where your contributions are valued, and you can truly make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, dive into Richer Sounds' values and what makes them tick. This way, you can show off your enthusiasm for their legendary customer service and how you can contribute to it.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers face-to-face and over the phone, role-play some scenarios with a friend. This will help you feel more confident when tuning into customers' needs during the real deal.
✨Tip Number 3
Show off your passion for audio-visual tech! Brush up on the latest trends and products in the AV industry. When you demonstrate your knowledge, it’ll not only impress the interviewers but also help you connect better with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Retail Sales Assistant in Plymouth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to provide legendary service. We want to see that enthusiasm shine through!
Highlight Your Interest in AV Technologies:Even if you don't have direct experience in the AV industry, show us your genuine interest in audio-visual technologies. Mention any relevant hobbies or projects that demonstrate your eagerness to learn and grow in this field.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-organised application that makes it easy for us to see why you're a great fit for the Retail Sales Assistant role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RICHER SOUNDS PLC
✨Know Your Products
Before the interview, dive into the world of audio-visual technologies. Familiarise yourself with the latest Hi-Fi systems, home cinema setups, and TV brands. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your understanding of what legendary customer service means to Richer Sounds.
✨Practice Communication Techniques
Since the role involves interacting with customers both in-store and over the phone, practice your communication skills. Role-play common customer scenarios with a friend to refine your ability to listen actively and respond effectively to customer needs.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and presentably for your interview. A well-put-together appearance reflects your professionalism and shows that you take the opportunity seriously, which is key in a customer-facing role.
