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- Tasks: Deliver legendary customer service and assist with enquiries and purchases in-store.
- Company: Join the UK's leading Hi-Fi and Home Cinema specialists, an employee-owned business.
- Benefits: Enjoy exclusive holiday home access, discounts, and enhanced maternity/paternity leave.
- Why this job: Be part of a dynamic team and learn about the latest audio-visual technologies.
- Qualifications: Passion for customer service and interest in audio-visual tech required.
- Other info: Opportunities for career growth and various health and wellness benefits.
The predicted salary is between 28800 - 43200 £ per year.
Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join the team in our Oxford store.
Role Responsibilities:
- Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email.
- Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations.
- General upkeep of the store including maintaining a clean, tidy and welcoming shop floor as well as a well-organised stockroom and office.
- Develop in-depth product knowledge to understand customers' needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays, and may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who we are looking for:
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers' individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service. Please also note that successful candidates' job offers will be conditional upon providing a valid UK right to work document(s) and DBS check.
Retail Sales Assistant in Oxford employer: RICHER SOUNDS PLC
Contact Detail:
RICHER SOUNDS PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Oxford
✨Tip Number 1
Get to know the company! Before your interview, dive into Richer Sounds' values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate legendary service. Role-play with a friend or family member to get comfortable with handling different customer queries.
✨Tip Number 3
Show off your passion for audio-visual tech! Be ready to discuss your favourite gadgets or recent tech trends. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Retail Sales Assistant in Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing legendary customer service. Share any experiences where you’ve gone above and beyond for a customer, as this will resonate with our values.
Highlight Your Tech Savvy: Since we’re all about audio-visual technologies, make sure to mention any relevant experience or interest in tech. Whether it’s a hobby or previous work, showing that you’re keen to learn more will definitely catch our eye.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Retail Sales Assistant role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at RICHER SOUNDS PLC
✨Know Your Products
Before the interview, dive deep into the audio-visual technologies that Richer Sounds offers. Familiarise yourself with their product range and any recent innovations. This will not only impress your interviewers but also help you answer technical queries confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your understanding of legendary customer service, which is key for this role.
✨Practice Your Communication Skills
Since the role involves interacting with customers both in-store and over the phone, practice clear and effective communication. You might want to role-play common customer scenarios with a friend to refine your approach and ensure you can tune into individual customer needs.
✨Be Ready to Discuss Teamwork
Given that the role may involve collaboration with multiple departments, think of examples where you've successfully worked as part of a team. Highlight your ability to manage time efficiently and prioritise tasks while maintaining a positive attitude, especially during busy periods.
