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- Tasks: Deliver legendary customer service and assist with enquiries and purchases in-store.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and Home Cinema specialists.
- Benefits: Enjoy exclusive holiday home access, discounts, and enhanced leave options.
- Why this job: Be part of an employee-owned business and make a real impact on customer experiences.
- Qualifications: Passion for audio-visual tech and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join the team in our Edinburgh store.
Role Responsibilities:
- Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email.
- Successful candidates will provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations.
- General upkeep of the store including maintaining a clean, tidy and welcoming shop floor as well as a well-organised stockroom and office.
- Develop in-depth product knowledge to understand customers' needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays, which may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who we are looking for:
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers' individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service. Please also note that successful candidates' job offers will be conditional upon providing a valid UK right to work document(s) and DBS check.
Retail Sales Assistant in Edinburgh employer: RICHER SOUNDS PLC
Contact Detail:
RICHER SOUNDS PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, dive into Richer Sounds' values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their legendary customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers face-to-face and over the phone, role-play some scenarios with a friend. This will help you feel more confident when it comes to tuning into customers' needs and upselling products.
✨Tip Number 3
Show off your passion for audio-visual tech! Brush up on the latest trends and products in the industry. When you can talk knowledgeably about what’s hot, you’ll impress the hiring team and demonstrate that you’re ready to provide top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Retail Sales Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to provide legendary service. We want to see that enthusiasm shine through!
Highlight Your Tech Savvy: Since we're all about audio-visual tech, make sure to mention any relevant knowledge or interest you have in this area. Whether it's a favourite gadget or a recent trend, we want to know how you keep up with the latest technologies.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-organised application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RICHER SOUNDS PLC
✨Know Your Stuff
Before heading into the interview, make sure you brush up on your knowledge of audio-visual technologies. Richer Sounds is all about providing legendary customer service, so being able to discuss products confidently will show that you're genuinely interested and ready to help customers.
✨Show Off Your People Skills
Since this role is heavily customer-facing, practice how you'll engage with customers. Think of examples where you've provided excellent service or resolved issues. Being approachable and demonstrating strong communication skills will set you apart from other candidates.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. A smart, tidy appearance will reflect your attention to detail and professionalism, which are key traits for a Retail Sales Assistant.
✨Ask Questions
Prepare some thoughtful questions to ask during the interview. This shows your enthusiasm for the role and helps you understand more about the company culture and expectations. Plus, it’s a great way to demonstrate your interest in becoming part of the team!
