Retail Sales Assistant in Edinburgh, Scotland

Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join the team in our Edinburgh store.

Role Responsibilities:

• Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email.
• Provide legendary customer service by assisting with enquiries and purchases whilst building and maintaining relationships with customers and clients.
• After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations.
• General upkeep of the store including maintaining a clean, tidy and welcoming shop floor as well as a well-organised stockroom and office.
• Develop in-depth product knowledge to understand customers' needs and how to answer any technical queries.
• Manage time efficiently to prioritise tasks and meet sales targets.
• This role will require you to manoeuvre stock, adjust displays, which may involve the use of stairs and heavy lifting.
• This role requires you to work 5 days per 7-day week including Saturday and Sunday.

Who we are looking for:

• Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
• A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
• Ability to utilise strong communication skills to tune into customers' individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
• Well-presented and approachable with a confident attitude and good attention to detail.

What can we offer you?

• Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
• Colleague discount on products, including friends and family discount.
• 1 extra day of holiday for your birthday per year!
• Long-service awards.
• Suggestions scheme with monetary awards.
• We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
• Enhanced Maternity and Paternity Leave.
• Contribution towards Benenden private healthcare.
• Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/back massages.
• Cycle to work scheme.
• Cash incentive for colleagues who stop smoking.
• 50% towards the subscription to Headspace and mental health applications.
• Extra day off to take a child to their 1st day at primary/secondary school.
• Sickness benefit scheme.
• Contribution to course or exam fees relevant to the job.
• Low interest loans.
• Take your pet to work scheme (Restrictions apply).

Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service. Please also note that successful candidates' job offers will be conditional upon providing a valid UK right to work document(s) and DBS check.