At a Glance
- Tasks: Provide top-notch customer service and support for all aftersales queries.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and home cinema specialists.
- Benefits: Full-time role with competitive pay and employee ownership perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the voice of a brand that values its customers and employees.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25000 - 28000 £ per year.
Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK.
We are currently looking fora full time Customer Service Assistant to join our Customer Service team in Openshaw, Manchester.
Role
Responsibilities: As a Customer Service Assistant, you'll be a part of managing the customer's aftersales experience.
This will include dealing with queries from start to finish and handling a wide variety of customer interactions such as delivery queries, repair booking, technical support, escalated complaints and general aftersales support for online and instore orders.
Key responsibilities include: Providing excellent customer service.
Answering enquiries from customers on the phone, email correspondence and social media.
Tuning into customers, establishing their requirements and managing their expectations.
Supporting customers who may have technical questions about the products they have purchased or faults that they may be encountering.
Offering quick resolutions and solutions to challenges.
Keeping ...
Customer Service Assistant employer: RICHER SOUNDS PLC
Richer Sounds is an exceptional employer, offering a vibrant work culture where employees are valued and rewarded as part of an Employee-Owned Trust. As a Canteen Chef in our Openshaw, Manchester location, you will enjoy unique benefits such as exclusive access to holiday homes, generous discounts, and a supportive environment that fosters personal and professional growth, ensuring a fulfilling career in a dynamic team.
