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- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury watch boutique.
- Company: Join A. Lange & Söhne, a prestigious brand known for its innovative luxury watches since 1994.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a diverse team that values creativity, integrity, and environmental care.
- Qualifications: No specific qualifications required; passion for luxury retail and customer service is essential.
- Other info: Participate in a structured recruitment process with multiple interview stages.
The predicted salary is between 36000 - 60000 £ per year.
Since the legend\’s reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our aim is to continue our tradition with innovative products, in line with Lange\’s philosophy: State-of-the-art tradition. We expect the same commitment from our team: Never stand still.
Senior Sales Associate, Old Bond Street
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
The Senior Sales Associate is responsible for delivering an exceptional customer experience. Working within a professional team, the role involves achieving sales targets through effective use of resources, retail, and CRM tools, and managing all aspects of the sales process while providing exclusive customer service in line with brand standards.
Key responsibilities:
A. SALES
- Achieve personal sales targets following brand retail strategies and comply with all regulations.
- Maximize profitability while controlling costs.
- Analyze missed sales to improve future projections.
- Organize private viewings for VIP clients.
- Develop and discuss business opportunities with management.
- Create action plans to meet sales goals.
B. BRAND AMBASSADORSHIP
- Maintain excellence within and outside the boutique.
- Provide exceptional client service and welcome clients professionally.
- Continuously learn about products and the brand to serve as a reference.
- Demonstrate ambassadorial skills with clients, VIPs, and third parties.
- Ensure the boutique\’s appearance aligns with brand standards.
- Assist in visual merchandising and boutique setup.
C. CUSTOMER & CRM ACTIVITIES
- Foster a positive and helpful atmosphere.
- Engage proactively with VIP clients and manage orders.
- Build genuine relationships with customers.
- Recruit and maintain a VIP and prospect database.
- Handle client complaints with care and report issues promptly.
- Coordinate repairs and after-sales services.
D. STORE OPERATIONS
- Participate in stocktaking and quality control.
- Prevent stock discrepancies.
- Manage replenishment and inventory requests.
- Maintain and service boutique timepieces as needed.
- Represent management during their absence.
E. FINANCIAL & CASH CONTROL
- Follow procedures and legal regulations.
- Handle credit card transactions and cash register operations.
- Report opportunities or incidents promptly.
- Share ideas to improve boutique operations.
- Network effectively with nearby boutiques.
G. TEAMWORK
- Share ideas and knowledge with team members and colleagues.
- Maintain professional appearance and behavior.
- Assist colleagues during sales activities.
- Participate in training and onboarding programs.
WHAT MAKES OUR GROUP DIFFERENT?
We celebrate diversity in arts, cultures, and skills, fostering untapped potential. We value freedom, loyalty, and solidarity, and promote empathy, curiosity, courage, humility, and integrity. We also care for the environment.
YOUR JOURNEY WITH US:
Our recruitment process includes:
1st Stage: An introductory call within 2 weeks of application.
2nd Stage: Interview with the Boutique Manager.
3rd Stage: Interview with the International HR Manager.
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
#J-18808-Ljbffr
Senior Sales Associate, Old Bond Street employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate, Old Bond Street
✨Tip Number 1
Familiarise yourself with A. Lange & Söhne's history and product range. Understanding the brand's philosophy of 'State-of-the-art tradition' will help you connect with the company's values during your interactions.
✨Tip Number 2
Network with current or former employees of A. Lange & Söhne. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in achieving sales targets and managing customer relationships. Be ready to share specific examples that demonstrate your ability to deliver exceptional customer service and meet sales goals.
✨Tip Number 4
Showcase your ambassadorial skills by preparing to discuss how you would engage with VIP clients. Think about ways to build genuine relationships and enhance their experience, as this is crucial for the role.
We think you need these skills to ace Senior Sales Associate, Old Bond Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and luxury retail. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional client service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the luxury watch industry and A. Lange & Söhne's brand values. Mention how your skills align with the responsibilities of the Senior Sales Associate role and express your enthusiasm for contributing to the team.
Showcase Your Brand Knowledge: In your application, demonstrate your understanding of A. Lange & Söhne's history, products, and brand philosophy. This will show your commitment to being a brand ambassador and your readiness to engage with clients effectively.
Prepare for Interviews: Anticipate questions related to sales strategies, customer relationship management, and teamwork. Be ready to discuss how you would handle specific scenarios, such as managing VIP clients or resolving customer complaints.
How to prepare for a job interview at Richemont
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've achieved targets in the past. Be ready to provide specific examples of how you maximised profitability and handled missed sales opportunities.
✨Demonstrate Brand Knowledge
Familiarise yourself with A. Lange & Söhne's history, products, and brand philosophy. Showing that you understand their commitment to 'state-of-the-art tradition' will impress the interviewers and demonstrate your passion for the brand.
✨Emphasise Customer Service Excellence
Be prepared to talk about how you create exceptional customer experiences. Share examples of how you've built genuine relationships with clients and handled complaints effectively, as this is crucial for the Senior Sales Associate role.
✨Exhibit Team Spirit
Highlight your ability to work collaboratively within a team. Discuss instances where you've shared knowledge or assisted colleagues during sales activities, as teamwork is essential in maintaining the boutique's high standards.
