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For Companies At a Glance
- Tasks: Drive sales and build strong client relationships in a luxury retail environment.
- Company: Join Vacheron Constantin, the world's oldest watchmaker with a rich heritage since 1755.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and participation in exclusive events.
- Why this job: Be part of a prestigious brand, making an impact while connecting with clients and exceeding targets.
- Qualifications: Experience in luxury retail, exceptional clienteling skills, and a passion for personalised service required.
- Other info: Join a global community dedicated to excellence and innovation in the luxury watch industry.
The predicted salary is between 36000 - 60000 £ per year.
Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.
YOUR ROLE
We are seeking a Senior Client Advisor to represent Vacheron Constantin, cultivating strong client relationships and exceeding sales targets through exceptional clienteling. You will drive sales and ensure client satisfaction while upholding boutique operational standards (merchandising, stock management). Contribute to a premium brand experience, achieving individual and team sales goals. Reporting to the Boutique Manager, you will play a key role in the Maison\’s success.
PLAYING YOUR PART
You will achieve and exceed personal sales targets, contributing to the boutique\’s overall success. You will cultivate strong client relationships, acting as a role model in clienteling and building lasting connections to generate sales leads. You will develop client strategies based on client typology and network within the Harrods environment to create sales opportunities. You will handle administrative tasks, client follow-ups, and address client inquiries and concerns. You will adhere to internal procedures and corporate guidelines for daily operations, including sales, payments, and after-sales service. You will control inventory quality, ensuring exceptional selling conditions. You will anticipate clients\’ specific needs, representing the brand with excellence both inside and outside the boutique. You will ensure the highest level of service to after-sales clients, managing complaints and proactively following up on the repair process. As a brand ambassador, you will participate in off-site events and clienteling activities, fostering relationships within the Harrods ecosystem to build brand awareness and recruit new clients.
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
- Proven experience in luxury retail sales, consistently exceeding targets.
- Exceptional clienteling and relationship-building skills, with a passion for providing personalized service.
- Strong understanding of the luxury market and Vacheron Constantin\’s brand values.
- Competence in MS Office package (especially Excel); knowledge of SAP is a plus.
- A passionate, pro-active, enthusiastic, and agile learning approach.
- Ability to multitask and understand priorities.
- Detail-oriented focus in your approach to work.
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
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Senior Client Advisor employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor
✨Tip Number 1
Familiarise yourself with Vacheron Constantin's history and brand values. Understanding the heritage and craftsmanship behind the brand will not only help you in interviews but also demonstrate your genuine passion for luxury retail.
✨Tip Number 2
Network within the luxury retail community, especially in environments like Harrods. Attend events or engage with professionals on platforms like LinkedIn to build connections that could lead to referrals or insights about the role.
✨Tip Number 3
Showcase your clienteling skills by preparing examples of how you've built strong relationships in previous roles. Be ready to discuss specific strategies you've used to exceed sales targets and enhance customer satisfaction.
✨Tip Number 4
Stay updated on luxury market trends and competitor brands. Being knowledgeable about the current landscape will allow you to speak confidently about how Vacheron Constantin stands out and how you can contribute to its success.
We think you need these skills to ace Senior Client Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Senior Client Advisor at Vacheron Constantin. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasise your proven experience in luxury retail sales and any specific achievements where you exceeded sales targets. Use quantifiable metrics to demonstrate your success in clienteling and relationship-building.
Showcase Your Passion: Express your passion for the luxury market and Vacheron Constantin's brand values in your cover letter. Share personal anecdotes or experiences that illustrate your enthusiasm for providing exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Richemont
✨Showcase Your Clienteling Skills
Prepare to discuss specific examples of how you've built strong client relationships in the past. Highlight your ability to personalise service and exceed client expectations, as this is crucial for a Senior Client Advisor role.
✨Understand the Brand Inside Out
Familiarise yourself with Vacheron Constantin's history, values, and product offerings. Being able to articulate what makes the brand unique will demonstrate your genuine interest and alignment with their ethos.
✨Demonstrate Sales Success
Be ready to share quantifiable achievements from your previous roles, particularly in luxury retail. Discuss how you consistently exceeded sales targets and the strategies you employed to achieve this.
✨Prepare for Scenario Questions
Anticipate questions that assess your problem-solving skills and ability to handle client complaints or inquiries. Think of examples where you've successfully managed difficult situations while maintaining high service standards.
