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For Companies At a Glance
- Tasks: Maximise sales and provide exceptional customer experiences in a luxury jewellery environment.
- Company: Join Van Cleef & Arpels, a prestigious High Jewelry Maison with a rich heritage.
- Benefits: Enjoy career development opportunities and immersive training in a creative setting.
- Why this job: Be part of a diverse team that values creativity and excellence in luxury retail.
- Qualifications: Previous experience in fine jewellery sales and strong client relationship skills preferred.
- Other info: Engage in community events to build clientele and enhance your professional network.
The predicted salary is between 28800 - 43200 £ per year.
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.
What are we expecting from you?
As a front line representative of our high jewellery maison, you will be responsible for maximizing the sales of all our unique and beautiful pieces.
You will also be accountable for ensuring each client receives an exceptional experience in line with our Van Cleef & Arpels values.
• Achieve present sales objectives and targets
• Develop network and clientele
• Attend social functions within the community to generate new clientele; invite current and prospective
clients to in-store events
• Set up window displays and in-store displays each morning; assure displays are broken down each evening and products are stored in the safe nightly
• Provide excellent customer service. Follow up on after sales service/ follow repair process from start to finish
• Implement policies and procedures established by the company, i.e. security policy, consignment, after sales service, valuation request, Human Resources policies, etc.
• Educate clients on VCA quality standards and product line
• Maintain the aesthetic quality of the store
• Previous experience in selling fine jewellery or high-end luxury product is preferred.
• Strong understanding of clienteling
• Excellent computer skills .
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.
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Sales Associate - Selfridges employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Selfridges
✨Tip Number 1
Familiarise yourself with Van Cleef & Arpels' history and product lines. Understanding the brand's heritage and unique offerings will not only impress during interviews but also help you connect with potential clients.
✨Tip Number 2
Network within the luxury goods community. Attend events or social functions where you can meet individuals who are already in the industry, as this can lead to valuable connections and insights about the role.
✨Tip Number 3
Showcase your customer service skills in real-life scenarios. Consider volunteering or working in environments where you can demonstrate your ability to build relationships and provide exceptional service, which is crucial for this role.
✨Tip Number 4
Prepare for the interview by practising how to discuss your previous sales experiences, especially in high-end retail. Be ready to share specific examples of how you've achieved sales targets and built client relationships.
We think you need these skills to ace Sales Associate - Selfridges
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Van Cleef & Arpels' heritage, values, and product lines. This knowledge will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasise any previous experience in selling fine jewellery or high-end luxury products. Use specific examples to demonstrate your understanding of clienteling and exceptional customer service.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the brand and your commitment to providing an exceptional client experience. Mention how your skills and experiences make you a perfect fit for the Sales Associate role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the luxury retail sector.
How to prepare for a job interview at Richemont
✨Showcase Your Passion for High Jewellery
Make sure to express your enthusiasm for high jewellery and the Van Cleef & Arpels brand during the interview. Share any personal experiences or knowledge you have about their pieces, as this will demonstrate your genuine interest and alignment with the company's values.
✨Highlight Your Clienteling Skills
Since building relationships with clients is crucial for this role, prepare examples of how you've successfully developed a clientele in previous positions. Discuss your approach to customer service and how you ensure clients feel valued and appreciated.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to sales and customer service. Think through potential scenarios, such as dealing with a difficult customer or creating an engaging in-store display, and be ready to articulate your thought process and solutions.
✨Demonstrate Attention to Detail
Given the nature of fine jewellery, attention to detail is paramount. Be prepared to discuss how you manage multiple tasks while maintaining high standards. You might want to share examples from past experiences where your meticulousness led to positive outcomes.
