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- Tasks: Deliver exceptional client experiences and develop a loyal client portfolio.
- Company: Join Cartier, a luxury brand with over 170 years of heritage and creativity.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a diverse team that values uniqueness and creativity in luxury retail.
- Qualifications: Experience in luxury retail, strong communication skills, and a target-driven mindset required.
- Other info: This is a 12-month fixed-term contract based in Harrods, London.
The predicted salary is between 28800 - 43200 £ per year.
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London, LND, GB
Fixed Term
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
HOW WILL YOU MAKE AN IMPACT?
In this role, you will be an ambassador of the Maison, responsible for delivering a unique client experience before, during, and after each sale. You will proactively develop your client portfolio while also contributing to the daily operations of the boutique.
WHAT WILL BE YOUR MISSION?
- Ensures a unique and exceptional client experience.
- Adapts according to client(s) needs and motivations.
- Strives to always improve and surprise the client(s).
- Deals with ease during negotiations and objections.
- Transmits the passion and values of the Maison.
- Acts as the privileged contact for the client(s) in case of After Sales.
- Meets individual and boutique targets, both quantitative and qualitative.
- Cultivates strong client relationships and develops client loyalty.
- Efficiently develops the client portfolio.
- Execute targeted CRM actions.
- Engage in client events and acts as an Ambassador of the Maison.
- Respects all brand and boutique policies and procedures.
- Support with stock inventories.
- Support with set up and breakdowns at opening and closing of the boutique.
- Adhere with Visual Merchandising guidelines.
- Assists with special projects when requested.
- Undertake administrative tasks and stock room related tasks when it’s required
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- A proven track record of successful achievement within a luxury retail environment
- A sale orientated and target driven background
- A strong communicator with empathy and good interpersonal competences
- Result and action oriented with strong entrepreneurial mind-set
- Fluent in English (additional languages are beneficial)
WHAT DO WE OFFER?
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO ARE WE?
As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Quite simply, Cartier is a place like no other. Welcome to our Maison!
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
Richemont owns several of the world\’s leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
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Sales Associate - Harrods (12 month FTC) employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Harrods (12 month FTC)
✨Tip Number 1
Familiarise yourself with Cartier's brand values and heritage. Understanding the story behind the Maison will help you convey passion and authenticity during your interactions, making you a more compelling candidate.
✨Tip Number 2
Network within the luxury retail sector. Attend events or connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations, which can give you an edge in interviews.
✨Tip Number 3
Prepare to demonstrate your sales achievements in previous roles. Be ready to discuss specific examples of how you've met or exceeded targets, as this will showcase your results-driven mindset that aligns with the job requirements.
✨Tip Number 4
Practice your communication skills, especially in a luxury context. Role-play scenarios where you handle client objections or negotiate sales, as strong interpersonal skills are crucial for success in this role.
We think you need these skills to ace Sales Associate - Harrods (12 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Associate position at Cartier. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in luxury retail. Highlight any achievements that demonstrate your sales success and ability to build client relationships.
Write a Personalised Cover Letter: In your cover letter, express your passion for the brand and the luxury retail industry. Mention specific experiences that illustrate your ability to deliver exceptional client service and meet sales targets.
Showcase Your Interpersonal Skills: During the application process, emphasise your strong communication skills and empathy. Provide examples of how you've successfully navigated client interactions and built loyalty in previous roles.
How to prepare for a job interview at Richemont
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail and the Cartier brand during the interview. Share personal experiences that highlight your appreciation for high-quality products and exceptional customer service.
✨Demonstrate Client-Centric Skills
Prepare examples of how you've successfully built client relationships in previous roles. Highlight your ability to adapt to clients' needs and how you’ve gone above and beyond to ensure a unique client experience.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises where you may need to handle objections or negotiate with a 'client'. Practice these scenarios beforehand to showcase your communication skills and ability to think on your feet.
✨Research the Brand and Its Values
Familiarise yourself with Cartier's history, values, and current collections. Being knowledgeable about the brand will not only impress your interviewers but also help you align your answers with the company's ethos.
