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For Companies At a Glance
- Tasks: Support daily operations, manage stock, and enhance customer experience in a luxury boutique.
- Company: Join Vacheron Constantin, the world's oldest watchmaker with a rich heritage since 1755.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning in luxury retail.
- Why this job: Be part of a passionate team, contribute to excellence, and engage with clients in a vibrant setting.
- Qualifications: Strong customer service skills, organisational abilities, and proficiency in computer systems, especially SAP.
- Other info: Flexibility to work retail hours, including nights and weekends, is essential.
FOR THOSE WHO WELCOME CONNECTION
Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.
YOUR ROLE
We are seeking a Retail Operations Coordinator to ensure the smooth and efficient operation of the flagship boutique and Club 1755. In this role, you will provide crucial administrative and sales support, contributing to a seamless client experience and the achievement of sales targets. You will report directly to the Boutique Management, playing a vital role in upholding the Maison\’s standards of excellence and supporting overall boutique performance.
PLAYING YOUR PART
You will play a crucial role in the daily operations of the boutique, ensuring seamless stock management and efficient aftersales support. Your responsibilities include meticulously controlling stock inventory, organizing product movements via SAP, and actively participating in regular stock inventories. You will also manage bespoke strap orders, oversee incoming and outgoing repairs, and serve as the main point of contact for boutique customer service inquiries. Furthermore, you will maintain the boutique environment by assisting with visual merchandising and managing supplies. Your commitment to security and operational policies will ensure a safe and efficient boutique environment. You will also provide selling support by assisting with hospitality during sales presentations and offering assistance on the sales floor as needed.
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
- A strong understanding of customer service needs and priorities within a luxury retail environment.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Proficiency in computer skills, with SAP exposure being a significant advantage.
- Exceptional interpersonal and communication skills to engage with clients and colleagues.
- A proactive, self-starting approach combined with a collaborative team-player attitude.
- Flexibility to work retail hours, including nights and weekends, to meet business needs.
- Strong attention to detail, enabling you to manage multiple tasks simultaneously and accurately.
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
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Retail Operations Coordinator (3 month FTC) employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Coordinator (3 month FTC)
✨Tip Number 1
Familiarise yourself with the luxury retail environment. Understanding the nuances of customer service in this sector will help you stand out, so consider visiting similar boutiques or engaging with their staff to learn about their operations.
✨Tip Number 2
Brush up on your SAP skills. Since proficiency in SAP is a significant advantage for this role, take some time to explore online tutorials or courses that can enhance your understanding and usage of this software.
✨Tip Number 3
Network within the industry. Attend events or join online forums related to luxury retail to connect with professionals who might provide insights or even referrals for the Retail Operations Coordinator position.
✨Tip Number 4
Demonstrate your organisational skills in practical ways. Consider volunteering for roles that require multitasking and attention to detail, as these experiences can be valuable talking points during interviews.
We think you need these skills to ace Retail Operations Coordinator (3 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Retail Operations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in retail operations, customer service, and any familiarity with SAP. Use specific examples that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of luxury retail and how your proactive approach and teamwork skills will contribute to the boutique's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Richemont
✨Understand the Luxury Retail Environment
Familiarise yourself with the nuances of luxury retail. Be prepared to discuss how you would enhance customer service and create memorable experiences for clients, as this role heavily relies on understanding customer needs.
✨Showcase Your Organisational Skills
Be ready to provide examples of how you've effectively managed multiple tasks in previous roles. Highlight your ability to prioritise and maintain attention to detail, especially when discussing stock management and inventory control.
✨Demonstrate Proficiency with Technology
If you have experience with SAP or similar systems, make sure to mention it. Discuss how you’ve used technology to streamline operations or improve efficiency in past positions, as this will be crucial for the role.
✨Exhibit Strong Interpersonal Skills
Prepare to engage in role-play scenarios or answer questions that assess your communication skills. Show that you can connect with both clients and team members, as collaboration is key in this position.
