At a Glance
- Tasks: Welcome clients and manage the reception area with a smile.
- Company: Join Purdey, a prestigious brand known for bespoke craftsmanship since 1814.
- Benefits: Part-time Saturday role with a chance to learn in a luxury environment.
- Other info: Opportunity to connect with key decision-makers in a dynamic setting.
- Why this job: Be part of a historic brand and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 11.7 - 14.3 £ per hour.
Established in London in 1814, Purdey is world renowned for the finest craftsman-made side by side and over and under shotguns, as well as double barrel and bolt action rifles, each one fully bespoke to their client's specifications and needs. Purdey's exclusive range of men and women's shooting and country clothing and accessories reflects the same attention to detail.
Reporting to the Operations Manager, this person is responsible for assisting with all front of house services which include:
- Management of the appointment’s diary
- Processing customer payments
- Supporting colleagues with corporate events
- Ensuring the property is maintained to the highest standards
Please note, this is a part-time opportunity to work on Saturday only (8:30am-5pm) based at Purdey, The Royal Berkshire Shooting School.
HOW WILL YOU MAKE AN IMPACT:
- Provide a warm welcome and assistance to clients before and after lessons
- Assist with the daily operation of the reception area and all associated tasks
- Manage the shared electronic appointments diary
- Raise and process customer payments
- Assist with the administration of on-site events and competitions
- Maintain cleanliness of all customer facing areas
- Assist colleagues in other areas of the business when necessary e.g. country store
HOW WILL YOU EXPERIENCE SUCCESS?
- Self-motivated, commercially minded, and hard working
- Outstanding system and IT skills
- Excellent customer service and communication skills
- Highly organised with an eye for detail
- Relationship manager
- Flexible with an appreciation for prompt communication to clients & colleagues
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
Receptionist (Part-time - Saturday only) employer: Richemont
At Richemont, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the heart of our mission. Our Customer Service Associates enjoy a supportive team culture that fosters collaboration and personal growth, alongside opportunities for professional development within the luxury watch industry. Located in a vibrant area, we provide our employees with a unique chance to engage with prestigious brands while ensuring client satisfaction and loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-time - Saturday only)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Richemont and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Richemont and let us see your personality shine through!
We think you need these skills to ace Receptionist (Part-time - Saturday only)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Richemont.
Get Familiar with Our Brand:Before applying, take some time to learn about Richemont and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Richemont
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Richemont.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Richemont will surely appreciate.
