Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries via email, phone, and face-to-face.
- Company: Join Peter Millar UK, a brand that values diversity and fosters potential.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make an impact by building relationships and supporting customers in a dynamic environment.
- Qualifications: Strong tech skills, attention to detail, and excellent communication are essential.
- Other info: Interest in golf is a plus; you'll connect with diverse customers and teams.
The predicted salary is between 24000 - 36000 £ per year.
Job Description:
How will you make an impact?
- First point of contact for customer queries: email, telephone & face to face
- Answer queries or pass on to the appropriate department
- Receive & process orders from the Sales Team, Distributors & Wholesale Customers via Repspark or Bluecherry
- Build sustainable relationships and trust with customers through open and interactive communication
- Create, amend, and send sales orders in Repspark to customers confirming quantities ordered, pricing per garment, and custom embroidery instructions where applicable
- Liaise with the internal embroidery department on new logo originations, updates, and instructions
- Provide updates to customers on their orders from start to finish, especially for event/rush orders with tracking and follow-up emails
- Run regular reports from the system to track orders and inform sales reps/customers on current and future orders. Provide general sales support from an office level.
- Conduct bi-weekly catch-up calls with Sales Reps
- Hold quarterly calls with Key Account customers to discuss needs, updates, and sell-through status
- Coordinate product launches with Marketing for online retailers and other wholesale customers
- Organize returns for all Wholesale customers with credit memos
- Manage EU Warehouse daily reporting – update orders and send embroidery orders to our EU embroiderer
How will you experience success with us?
- Strong computer/tech skills – confident in using Microsoft Office (Outlook, Excel, Word, SharePoint), Bluecherry, WMS Softeon, and B2B Repspark
- Attention to detail is essential
- Good time management and ability to prioritize and multitask
- Excellent communication skills with internal departments and customers
- Professional telephone manner
- Confidence in speaking with a wide range of customers via phone, email, and face-to-face
- Interest in golf is advantageous
What makes our group different?
Our strength lies in our diversity of arts, cultures, human skills, and our ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity; foster empathy, curiosity, courage, humility, and integrity; and care for the world we live in.
Your journey with us:
We aim to provide a valuable recruitment process, exposing you to key decision-makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
#J-18808-Ljbffr
Peter Millar UK - Customer Service Specialist employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peter Millar UK - Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the software mentioned in the job description, such as Repspark and Bluecherry. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle various customer scenarios can help you demonstrate your ability to build relationships and trust during interviews.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your time management skills and ability to prioritise effectively.
✨Tip Number 4
If you have an interest in golf, make sure to mention it during your conversations. It can create a personal connection with the interviewers and show that you align with the company culture.
We think you need these skills to ace Peter Millar UK - Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've handled queries via email, phone, or face-to-face. Emphasise your tech skills, especially with Microsoft Office and any relevant software like Repspark.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your interest in golf if applicable, as it aligns with the company's culture. Use specific examples from your past experiences that demonstrate your communication skills and ability to build relationships.
Showcase Attention to Detail: Throughout your application, highlight instances where your attention to detail made a difference. This could be in processing orders accurately or managing customer communications effectively. Use metrics or outcomes to illustrate your impact.
Prepare for Interviews: Research common interview questions for customer service roles and prepare your answers. Be ready to discuss how you manage time and prioritise tasks, as well as how you handle difficult customer interactions. Familiarise yourself with the company's values and be prepared to discuss how you align with them.
How to prepare for a job interview at Richemont
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through examples of past experiences or by engaging in a mock conversation during the interview.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in various software like Microsoft Office and Repspark, make sure you brush up on these tools. You might be asked about your experience with them, so having specific examples ready will show your competence.
✨Highlight Your Attention to Detail
Attention to detail is essential for this position. Prepare to discuss situations where your meticulous nature has helped avoid mistakes or improved customer satisfaction. This will demonstrate that you understand the importance of accuracy in customer service.
✨Express Your Interest in Golf
Given that an interest in golf is advantageous for this role, don't hesitate to mention your passion for the sport if applicable. This can help you connect with the team and show that you align with the company culture.
