At a Glance
- Tasks: Coordinate visual merchandising plans and ensure brand consistency across all UK & Ireland boutiques.
- Company: Join MONTBLANC, a prestigious brand known for luxury writing instruments and accessories.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a global team with a passion for quality and craftsmanship.
- Why this job: Make a stylish impact in the luxury retail world while showcasing your creativity.
- Qualifications: University degree and experience in luxury retail or visual merchandising.
The predicted salary is between 35000 - 42000 £ per year.
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship.
With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
YOUR MISSION: To ensure consistency, quality and elevated implementation of the Visual Merchandising plan across all distribution channels in the UK & Ireland in order to maximize sales and support sales targets.
HOW WILL YOU MAKE AN IMPACT?
- Visual Merchandising
- Plan and coordinate the window campaigns and product launches in all the Retail and Wholesale (External Boutiques, Shop-in-shops, Travel Retail) boutiques
- Ensure VM guidelines are received and understood through regular follow-up with Boutiques, Wholesale partners and Field teams
- Work closely with the retail and wholesale team to maintain and monitor brand image in our stores by reviewing photos, guidelines, and supporting store queries
- Carry out regular field visits to ensure all guidelines are followed and VM standards are met and exceeded
- Coach the in-store team on all visual guidelines and new directives.
- Understand a commercial strategy and inject it while following VM guidelines
- Monitor the Visual Merchandising of the boutiques via our visual merchandising software (IWD), photo reports and regular visits
- Support and participate to the events, pop ups and new store openings
- Responsible of the development and delivery of VM training to the store teams
- VM Operations and Reporting
- Responsible of POSM stock
- Inventory management in each store to monitor extra needs request and/or rebalancing
- Monitor warehouse stock
- Track all orders and deliveries placed for the boutiques, ensure these are dispatched and installed within the required timeframe
- Monthly reviews of competitors and best practices
- Budget
- Ensure all VM orders are completed within budget
- Responsible for the invoicing and POs of POS projects, budget reporting for VM
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- University Degree
- Previous experience in a similar role within luxury or premium leather goods, covering both Retail and Wholesale channels
- Proficient with MS Office, and SAP. Knowledge with illustrator and photoshop will be a plus
- Fluent in English, second language would be a plus (French or Italian)
- Very organised, strong attention to detail, excellent multi-tasker and team player
- Good communication skills and perfect presentation to act as an ambassador towards our partners and clients
- Able to work under pressure, results-oriented and can-do attitude
VM Co-ordinator in London employer: Richemont
At Richemont, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the heart of our mission. Our Customer Service Associates enjoy a supportive team culture that fosters collaboration and personal growth, alongside opportunities for professional development within the luxury watch industry. Located in a vibrant area, we provide our employees with a unique chance to engage with prestigious brands while ensuring client satisfaction and loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land VM Co-ordinator in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Richemont, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Richemont!
We think you need these skills to ace VM Co-ordinator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Richemont, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Richemont and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Richemont that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Richemont
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
