At a Glance
- Tasks: Drive sales and create exceptional client experiences in a luxury boutique.
- Company: Join Richemont, a leader in the luxury sector with a focus on craftsmanship.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace diversity and foster your potential in a supportive team.
- Why this job: Be an ALAÏA Ambassador and make a real impact in luxury retail.
- Qualifications: Sales experience in luxury fashion and excellent interpersonal skills required.
The predicted salary is between 33750 - 41250 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
As an ALAÏA Ambassador, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.
- Driving ALAÏA Commercial Strategy and Sales Ceremony:
- Reaching weekly / monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Developing cross-selling
- Knowing RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world
- Client Relationship & Portfolio Development:
- Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
- Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
- Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
- Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
- Participates in client events as well as high ticket client events and/or actions
- Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service
- Client Service Excellence:
- Bringing to life the ALAÏA client experience
- Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
- Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
- Developing the client book and updating the client database
- Developing client loyalty through excellent service and treatment
- Reinforcing clientele relationships with consistent follow up
- Boutique Operations & Visual Merchandising:
- Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
- Ensuring the Boutique is kept tidy, clean and welcoming at all times
- Respecting and applying security rules and mindset (local and Maison security rules)
- Participate in management of cashier duties to complete a sale
- Taking care of the cash desk
- Taking the deposits and managing pre-orders
- Brand Ambassador:
- Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
- Following the ALAÏA Grooming standards at all times whilst representing the Maison
- Working closely as a part of a team and with partners of the Maison
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Established sales experience in Luxury Fashion / Accessories
- RTW orientated (experience in Haute Couture is advantageous)
- Experience in pinning a dress to assist with alterations is a plus
- Strong sales techniques and clientelling – must have a strong client base
- Excellent interpersonal and communication skills
- Warm and friendly personality that can build relationships easily
- Fluent in English (written and oral), a second language is a plus
- Strong drive to succeed
- Proficiency in Microsoft Office and email is required
WHAT MAKES OUR GROUP DIFFERENT?
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity
- We foster empathy, curiosity, courage, humility, and integrity
- We care for the world we live in
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Boutique Manager for Alaia - Harrods & the Retail Area Manager for Alaia - UK
- Interview with the Head of HR for Alaia
Senior Sales Associate - Harrods in London employer: Richemont
Richemont is an exceptional employer that values creativity, craftsmanship, and innovation, making it a perfect fit for those looking to thrive in a dynamic environment. With a strong commitment to employee growth, you will have the opportunity to lead strategic projects and enhance your skills while collaborating with diverse teams across retail and e-commerce. The hybrid working model offers flexibility, allowing you to balance your professional and personal life while contributing to a company that prides itself on its heritage and forward-thinking approach.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Associate - Harrods in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Sales Associate - Harrods at Richemont, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Richemont. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Sales Associate - Harrods. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Sales Associate - Harrods in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Richemont:When writing your cover letter, make sure to tailor your message specifically for Richemont. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Richemont
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Richemont that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Richemont that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Richemont’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
