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For Companies At a Glance
- Tasks: Lead a dynamic team in enhancing our customer service platform and improving admin processes.
- Company: Join Richemont, a leader in luxury goods with a focus on innovation and quality.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for professional growth.
- Why this job: Make a real impact by driving improvements in a fast-paced, luxury retail environment.
- Qualifications: Leadership experience and strong organisational skills are essential.
- Other info: Be part of a supportive culture that values teamwork and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the CS Back Office Administration Supervisor role at Richemont.
Responsibilities
- Play an active role within the everyday life of the Service Platform.
- Actively participate in and contribute to team/management/quality meetings.
- Contribute, give ideas and implement to the continuous improvement of the Admin department and Platform.
- Constantly strive to improve our service by proposing improvements and changes to the day-to-day procedures of the SAV/Aftersales Team.
- Implement service changes and developments set out by the brands.
- Other duties as requested by management.
- Lead the Admin Team and Department, be the first point of contact for the team.
- Hold daily team meetings and keep the team up-to-date, implement changes if needed.
- Ensure all Admin team tasks are completed effectively.
- Handle all department related volume, flows and process any high level repairs/complaints efficiently.
- Conduct regular one-to-one meetings with each team member and follow-up, carry out their annual performance review, set objectives and set-up development meetings.
- Help the team grow and develop by coaching, mentoring, manage performance and foster a high-performing team culture.
- Manage recruitment of new hires and conduct interviews.
- Run reports as required to monitor repairs, anomalies and process as required.
- Play a key role as CS SAP key user alongside other key users and/or manage the department key users – participate in tests, give feedback on rollouts, create Service Now calls, provide training on enhancements in the platform.
- Ensure all flows are followed properly by all teams.
- Cover all Admin tasks alongside your team, in case of need (Post Opening, Registration, Estimate creations, Invoicing, processing Email queries/tickets etc.).
- Ensure all invoices are completed daily in an efficient and accurate manner.
- Perform final aesthetical check of the product before final sealing (serial number check, conformity check, exchanged parts control, product cleaning and sealing etc.).
- Ensure final 'commercial' control (work done and billing request corresponds to estimate).
- Invoice repair and prepare client's documents through precise use of set invoicing codes and comments.
- Prepare repair pouch and dispatch to Post Room department, transfer all repairs logically and physically to ensure highest level of security.
Success Qualities
- Leadership and experience in managing a team (conflict resolution, demonstrate and create good team spirit, performance management, strategic thinking, be approachable and show 'can-do' positive approach).
- Client focused mentality.
- Work efficiently and organised in a fast paced environment.
- Able to work under pressure and to deadlines.
- Able to handle multiple flows with various complexities.
- Demonstrate excellent attention to detail, communication skills and problem solving.
- Strong computer proficiency with a solid understanding of Microsoft Office Suite (Excel, Word, PowerPoint), SAP, CRM etc.
- Excellent digital literacy with a comfort level in navigating various online platforms, cloud-based tools, and internal systems. Experience with specific collaboration tools, e.g., SharePoint, Teams.
- Ability to quickly learn and adapt to new technologies and proprietary systems.
CS Back Office Administration Supervisor in London employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CS Back Office Administration Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Richemont. Check out their values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and client-focused mentality can shine in the CS Back Office Administration Supervisor role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've improved processes or handled conflicts in your previous roles. This will demonstrate your ability to contribute to the continuous improvement of the Admin department.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CS Back Office Administration Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CS Back Office Administration Supervisor role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or led teams in the past, as this will resonate with us.
Showcase Your Tech Skills: Since the role involves using various digital tools, make sure to mention your proficiency with Microsoft Office, SAP, and any other relevant platforms. We love candidates who are tech-savvy and can adapt quickly to new systems!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Richemont
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the CS Back Office Administration Supervisor role. Familiarise yourself with the key tasks mentioned in the job description, such as leading the Admin Team and managing performance reviews. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership experience. Think of specific examples where you've successfully resolved conflicts or fostered a positive team spirit. Highlight how you can contribute to a high-performing team culture, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you've had to manage multiple tasks or complex flows, and explain how you approached these challenges. This will showcase your ability to thrive in a fast-paced environment, which is essential for this role.
✨Demonstrate Your Tech Savviness
Given the emphasis on digital literacy and proficiency with tools like SAP and Microsoft Office, be ready to discuss your experience with these platforms. If you have examples of how you've used technology to improve processes or enhance team efficiency, share those during the interview. It’ll show that you’re not just familiar with the tools but can leverage them effectively.
