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- Tasks: Lead a dynamic sales team and enhance client experiences in a luxury boutique.
- Company: Join Cartier, a prestigious brand that values diversity and creativity.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Other info: Be part of a unique team that celebrates individuality and fosters collaboration.
- Why this job: Make a real impact in the luxury retail world while developing your leadership skills.
- Qualifications: Experience in sales management and a passion for client service.
The predicted salary is between 40000 - 50000 £ per year.
HOW WILL YOU MAKE AN IMPACT? Assists the boutique Director to develop and optimize the boutique performance and profitability by managing the boutique sales team with a strong focus on client service. Continuously promotes a positive and united work environment amongst all staff by maintaining a strong presence on the sales floor and collaboration across the team and with head office.
WHAT WILL BE YOUR MISSION?
- Boutique Performance Management
- Responsible for the store turnover and for achieving sales objectives.
- Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales follow-up by their team and themselves.
- Assists the Boutique Director to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve boutique sales target.
- Leads the implementation and monitoring of the action plans.
- Monitors the boutique KPIs.
- Team Management and People Development
- Under the supervision of the Boutique Director, designs the optimum organization, actively participates in the recruitment process and ensures talent pipeline.
- Daily coaches the team.
- Is responsible for the integration of newcomers.
- Evaluates the training needs for each direct report.
- Follows up on training and sales coaching with the direct report.
- Evaluates, sets and monitors the performance and objectives for the direct report.
- Conducts a monthly meeting with each direct report and monitors individual sales target.
- Manages the sales information and communication flow in the boutique.
- Clients Actions
- Follows up the quality of clients data registration.
- Makes his team sensitive to the benefits of client’s data registration, clienteling and personalization.
- Promotes client events to their team and ensures they put forward relevant clients for these events.
- Ensures that the teams are consistently providing an exceptional client experience (including client gifting) and maintaining the highest degree of courtesy and professionalism.
- Ensures development of long-term client relationships resulting in increased business opportunities.
- Ensures staff appearance: uniforms, personal presentation, language, attitude with clients.
- Great access needs and directs client to appropriate representative.
- Acts as a key contact for the Clients and CRM team in the head office.
- Boutique Operations
- Respects and enforces all group, Maison and boutique policies procedures and guidelines.
- Participates in the set up and breakdown of the boutique.
WHAT DO WE OFFER? At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO ARE WE? As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged. We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. Quite simply, Cartier is a place like no other. Welcome to our Maison!
YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team.
- Interview with the Hiring Manager.
- Interview with the HR Manager.
Job Opportunities Deputy Manager - New Bond Street employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Opportunities Deputy Manager - New Bond Street
✨Tip Number 1
Get to know the boutique inside out! Familiarise yourself with the products, services, and the overall vibe of the place. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brand. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Showcase your leadership skills! Since the role involves managing a sales team, be ready to share examples of how you've successfully led teams in the past. Highlight your coaching experiences and how you’ve developed talent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Cartier family. Don’t miss out!
We think you need these skills to ace Job Opportunities Deputy Manager - New Bond Street
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to the boutique's success.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your skills can directly impact our boutique performance and client relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Richemont
✨Know Your Boutique Inside Out
Before the interview, make sure you research the boutique's performance metrics and recent achievements. Understanding how the boutique operates and its sales objectives will help you demonstrate your ability to contribute to its success.
✨Showcase Your Team Management Skills
Be prepared to discuss your experience in coaching and developing a sales team. Share specific examples of how you've successfully integrated new team members or improved team performance through training and support.
✨Emphasise Client Relationship Building
Highlight your strategies for fostering long-term client relationships. Discuss how you’ve previously encouraged client data registration and personalised service, as these are key aspects of the role.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for the luxury retail sector and the brand itself. Share what excites you about working at Cartier and how you align with their values of diversity and inclusion, as well as your commitment to providing exceptional client experiences.