At a Glance
- Tasks: Coordinate client engagement programmes and support sales initiatives in a luxury environment.
- Company: Alfred Dunhill, a prestigious brand crafting stylish luxuries for men since 1893.
- Benefits: Join a creative team with opportunities for personal growth and development.
- Other info: Diverse and inclusive culture that values creativity and collaboration.
- Why this job: Make a real impact in luxury client relations and innovative marketing strategies.
- Qualifications: Strong commercial focus and experience in CRM or client engagement.
The predicted salary is between 50000 - 70000 £ per year.
Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
How will you make an impact? Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.
How will you experience success with us? The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards. The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets. The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
Key Accountabilities
- Client Engagement & Activations
- CRM & Clienteling
- Reporting, Insights & Performance Management
What makes our group different? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
Your journey with us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
Global Client & CRM Manager employer: Richemont
At Richemont, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the heart of our mission. Our Customer Service Associates enjoy a supportive team culture that fosters collaboration and personal growth, alongside opportunities for professional development within the luxury watch industry. Located in a vibrant area, we provide our employees with a unique chance to engage with prestigious brands while ensuring client satisfaction and loyalty.
