HOW WILL YOU MAKE AN IMPACT?
- Co-monitor the achievement of sales targets and KPI’s for the boutique
- Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions
- Support the effective running of the boutique
Team management and people development
- Support the Boutique Manager in the management of the team to optimize personal and boutique performance and profitability
- Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
- Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
- Support the Boutique Manager with the annual performance management process to provide feedback
- Delegate operations activities and establish clear responsibilities within the team
- Assist the Boutique Manager to provide trainings to the team and support the coaching to drive success
Client development
- Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
- Elevate client experience in store and out of store ensuring brand guidelines are met
- Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
- Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
Boutique operations and administration
- Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
- Monitor visual merchandising and displays to maintain brand image and boutique presentation
- Ensure compliance with sales, financial and security procedures as outlined by the Maison
- Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
- Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
- Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Profound experience in a similar role in a luxury environment
- Deep understanding of retail operations
- Strong people management skills
- Proven experience with CRM and clienteling
- Advanced with IT tools (MS Office, CRM, AI)
- Excellent attention to detail and organisation skills
- Team player with strong interpersonal skills
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Deputy Boutique Manager (Operations) employer: Richemont
Richemont is an exceptional employer that values creativity, craftsmanship, and innovation, making it a perfect fit for those looking to thrive in a dynamic environment. With a strong commitment to employee growth, you will have the opportunity to lead strategic projects and enhance your skills while collaborating with diverse teams across retail and e-commerce. The hybrid working model offers flexibility, allowing you to balance your professional and personal life while contributing to a company that prides itself on its heritage and forward-thinking approach.
