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For Companies At a Glance
- Tasks: Lead a luxury boutique team, ensuring exceptional client experiences and achieving sales targets.
- Company: Join Jaeger-LeCoultre, a prestigious watchmaker with over 190 years of innovation and craftsmanship.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to connect with luxury clients.
- Why this job: Be part of a creative team in a renowned brand, making an impact in the luxury retail sector.
- Qualifications: Experience in luxury retail management and a passion for delivering outstanding customer service.
- Other info: Engage in networking events and develop your career in a supportive, diverse environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
London, LND, GB
Permanent
THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.
(Permenent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As Jaeger-LeCoultre Deputy Boutique Manager, you will play a key role representing the Maison, building and maintaining Boutique reputation by exceeding client expectations and maximizing sales opportunities to reach budgets.
Agile, resilient and connected, you will embrace new retail services while maintaining excellent operations standards as per Jaeger-LeCoultre policies.
Finally, you will be responsible to foster team spirit and to oversee the team members to both exceed targets and achieve boutique KPIs.
Key responsibilities:
Assist the Boutique Director in
- Achieving monthly and yearly Boutique turnover and KPI targets set by the brand
- Achieving personal targets (quantitative and qualitative)
- Delivering a flawless in store journey to clients, inspire other team members
- Managing and ensuring that Store Operations are perfectly followed (corporate guidelines)
- Ensuring highest level of service to After Sales Clients.
- Managing complaints proactively
Boutique Management and team leadership
Assist the Boutique Director in
- Driving, monitoring and reporting performances of the boutique and each team member with boutique routines such as morning briefs and Coaching sessions
- Ensuring that store operations and all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor.
- Providing training plan and career path to your team to ensure highest level of motivations
- Coaching and organising the training and development needs of the team
- Acting as a business enabler for the boutique team to grow and engage VVIC clients database
Assist the Boutique Director in
- Leveraging London and Mayfair district strategic location and positioning in the luxury retail sector to grow Jaeger LeCoultre’s business
- Participating in networking activities inside/outside of the Boutique including client events.
- Bringing visibility through affinity partnership and network of contacts to boost sales and traffic
- Leading by example and developing individual relationships with clients and prospects
Retail and Service Excellence
Assist the Boutique Director in
- Ensuring that the “Selling Ceremony” is respected by all team members while delivering a flawless in store journey to clients, while providing best possible clienteling activations
- Deepening the knowledge of the boutique client database, and overseeing the CRM activity
- Striving to achieve 100% in Mystery shopping result for the Boutique team
- Acting as an Ambassador for the Maison, ensuring the integrity of its image with clients and within the local retail community (within Old Bond Street and beyond).
- Working closely with the Boutique Director and marketing teams to ensure the best representation of the Brand in the Boutique, with respect to Visual & Merchandising guidelines
- Ensuring impeccable grooming standards according to guidelines
Assist the Boutique Director in
- Developing relationships and build a network of key contacts, build brand awareness and recruit new clients.
- Participating to off-site events and clienteling activities organised by Marketing and event team.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Extensive experience in Luxury Goods Retail
- Previous experience in managing a team
- Complete understanding of KPI management
- Good general education, with a sense for etiquette and presentation
- Strong perception of luxury service, aesthetics and proactive approach
- Excellent interpersonal competences and ability to interact with international clientele.
- Ability to develop a network.
- Excellent organisational skills, at ease with performance management and analytical tools
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Senior HR Business Partner
3rd Stage – Interview with the Sales Manager
4th Stage – Interview with the Int. Commercial Development Director
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE
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Deputy Boutique Manager, Old Bond Street employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Boutique Manager, Old Bond Street
✨Tip Number 1
Familiarise yourself with Jaeger-LeCoultre's history and values. Understanding the brand's heritage and commitment to craftsmanship will help you connect with the company's ethos during interviews and discussions.
✨Tip Number 2
Network within the luxury retail sector, especially in London and Mayfair. Attend events or engage with professionals on platforms like LinkedIn to build relationships that could give you an edge in your application.
✨Tip Number 3
Demonstrate your knowledge of KPIs and performance management in your conversations. Be prepared to discuss how you've successfully managed teams and exceeded targets in previous roles.
✨Tip Number 4
Showcase your understanding of luxury service standards. Be ready to share examples of how you've delivered exceptional customer experiences and how you plan to uphold Jaeger-LeCoultre's reputation for excellence.
We think you need these skills to ace Deputy Boutique Manager, Old Bond Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and team management. Use specific examples that demonstrate your ability to meet KPIs and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury goods sector and your understanding of Jaeger-LeCoultre's brand values. Mention how your skills align with the responsibilities of the Deputy Boutique Manager role.
Showcase Leadership Skills: Emphasise your previous experience in managing teams and driving performance. Provide examples of how you've successfully coached team members and improved sales outcomes in past roles.
Highlight Client Relationship Management: Discuss your experience in building and maintaining client relationships. Share specific instances where you have enhanced customer satisfaction or loyalty, particularly in a luxury retail environment.
How to prepare for a job interview at Richemont
✨Know the Brand Inside Out
Before your interview, make sure you research Jaeger-LeCoultre thoroughly. Understand their history, values, and product range. This will not only show your genuine interest but also help you align your answers with the brand's ethos.
✨Demonstrate Leadership Skills
As a Deputy Boutique Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to exceed targets and maintain high service standards.
✨Prepare for KPI Discussions
Be ready to discuss your experience with KPIs and how you've used them to drive performance in previous roles. Think of specific instances where you met or exceeded targets and how you can apply that knowledge to this position.
✨Showcase Your Client Relationship Skills
In luxury retail, building relationships is key. Prepare to share examples of how you've developed strong client connections and how you plan to leverage those skills to enhance Jaeger-LeCoultre's reputation and sales.
