At a Glance
- Tasks: Deliver top-notch customer service for Richemont brand watches via phone and email.
- Company: Join a prestigious luxury brand known for its commitment to excellence.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team environment.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and loyalty.
- Qualifications: Strong communication skills and a passion for helping customers are essential.
The predicted salary is between 25000 - 30000 £ per year.
Your Mission
To efficiently and effectively deal with all service and administration tasks related to the servicing of Richemont brand watches.
To provide all clients with an excellent level of customer service, ensuring client satisfaction in order to maintain and develop client loyalty to the brands.
Working in the Customer Service department, you will be a key member of a small team.
A positive outlook, a ‘can-do’ approach, service experience, excellent verbal and written communication skills are essential.
HOW WILL YOU MAKE AN IMPACT?
- Provide outstanding customer service via phone & email, ensuring timely and professional responses.
- Proactively identify, troubleshoot, and resolve a wide range of customer inquiries, complaints, and technical issues with a high degree of accuracy and empathy, escalating complex cases when necessary.
- Maintain positive customer relationships, ensuring a consistent and high-quality experience regardless of the brand being supported.
- Accurately document all customer interactions and resolutions in the relevant systems, contributing to a comprehensive customer history.
- Work collaboratively with team members, supervisors, and other departments (e. g., admin, workshop) to ensure seamless customer experiences.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Exceptional verbal and written communication skills with the ability to articulate complex information clearly and concisely to diverse customer bases.
- Strong analytical and problem-solving abilities, with a keen eye for detail and a proactive approach to issue resolution.
- Genuine desire to help customers and a patient, calm demeanour, even in challenging situations.
- Excellent organizational and time management skills to handle a high volume of inquiries efficiently.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with various digital tools and platforms - SAP & Zendesk knowledge is an advantage.
- Ability to work effectively both independently and as part of a collaborative team.
- Highly flexible in changing tasks & able to retain a variety of procedures.
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Customer Service Associate (12 month FTC) employer: Richemont
At Richemont, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the heart of our mission. Our Customer Service Associates enjoy a supportive team culture that fosters collaboration and personal growth, alongside opportunities for professional development within the luxury watch industry. Located in a vibrant area, we provide our employees with a unique chance to engage with prestigious brands while ensuring client satisfaction and loyalty.
