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For Companies At a Glance
- Tasks: Lead a dynamic team in enhancing our back office operations and customer service.
- Company: Join Richemont, a leader in luxury goods with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and leading a high-performing team.
- Qualifications: Strong leadership skills and experience in managing teams in fast-paced environments.
- Other info: Embrace a culture of collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the CS Back Office Administration Supervisor role at Richemont.
Responsibilities
- Play an active role within the everyday life of the Service Platform.
- Actively participate in & contribute to team/management/quality meetings.
- Contribute, give ideas & implement to the continuous improvement of the Admin dept & Platform.
- Constantly strive to improve our service by proposing improvements & changes to the day-to-day procedures of the SAV/Aftersales Team.
- Implement service changes & developments set out by the brands.
- Other duties as requested by management.
- Lead the Admin Team & Department, be the first point of contact for the team.
- Hold daily team meetings & keep team up-to-date, implement changes if needed.
- Ensure all Admin team tasks are completed effectively.
- Handle all dept related volume, flows & process any high level repairs/complaints efficiently.
- Conduct regular one-to-one meetings with each team member & follow-up, carry out their annual performance review, set objectives & set-up development meetings.
- Help the team grow & develop by coaching, mentoring, manage performance & foster a high-performing team culture.
- Manage recruitment of new hires & conduct interviews.
- Run reports as required to monitor repairs, anomalies & process as required.
- Play a key role as CS SAP key user alongside other key users and/or manage the dept key users – participate in tests, give feedback on rollouts, create Service Now calls, provide training on enhancements in the platform.
- Ensure all flows are followed properly by all teams.
- Cover all Admin tasks alongside your team, in case of need (Post Opening, Registration, Estimate creations, Invoicing, processing Email queries/tickets etc.).
- Ensure all invoices are completed daily in an efficient & accurate manner.
- Perform final aesthetical check of the product before final sealing (serial number check, conformity check, exchanged parts control, product cleaning & sealing etc.).
- Ensure final ‘commercial’ control (work done & billing request corresponds to estimate).
- Invoice repair & prepare client’s documents through precise use of set invoicing codes & comments.
- Prepare repair pouch & dispatch to Post Room department, transfer all repairs logically & physically to ensure highest level of security.
Success Qualities
- Leadership & experience in managing a team (conflict resolution, demonstrate & create good team spirit, performance management, strategic thinking, be approachable & show ‘can-do’ positive approach).
- Client focused mentality.
- Work efficiently & organized in a fast paced environment.
- Able to work under pressure & to deadlines.
- Able to handle multiple flows with various complexities.
- Demonstrate excellent attention to detail, communication skills & problem solving.
- Strong computer proficiency with a solid understanding of Microsoft Office Suite (Excel, Word, PowerPoint), SAP, CRM etc.
- Excellent digital literacy with a comfort level in navigating various online platforms, cloud-based tools, and internal systems.
- Experience with specific collaboration tools, e.g., SharePoint, Teams.
- Ability to quickly learn & adapt to new technologies and proprietary systems.
CS Back Office Administration Supervisor employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CS Back Office Administration Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Richemont or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes Richemont tick and how you can contribute to their mission. Tailor your answers to reflect their focus on client service and team spirit.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed teams, resolved conflicts, and fostered a positive environment. We want to hear about your 'can-do' attitude and how you’ve driven performance in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CS Back Office Administration Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CS Back Office Administration Supervisor role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in the past. We love a good story!
Show Off Your Tech Skills: Since the role requires strong computer proficiency, make sure to mention your experience with Microsoft Office Suite, SAP, and any other relevant tools. We’re keen on candidates who are comfortable navigating various online platforms.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Richemont
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the CS Back Office Administration Supervisor role. Familiarise yourself with the key tasks mentioned in the job description, such as leading the Admin Team and managing performance reviews. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership experience. Think of specific examples where you've successfully resolved conflicts or fostered a positive team spirit. Highlight how you can contribute to a high-performing culture, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you've had to manage multiple tasks or complex flows effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Demonstrate Your Tech Savviness
As the role requires strong computer proficiency, be ready to discuss your experience with Microsoft Office Suite, SAP, and any collaboration tools like SharePoint or Teams. You might even want to mention how quickly you adapt to new technologies, as this will reassure them of your ability to navigate their systems efficiently.