Client Service Associate - Old Bond Street (FTC)

HOW WILL YOU MAKE AN IMPACT? Your mission is to provide outstanding after-sales service to Cartier clients, ensuring their satisfaction and upholding the Maison\’s reputation for excellence. You will be the primary point of contact for clients seeking assistance with their Cartier creations, providing expert advice and guidance throughout the service process. WHAT WILL BE YOUR MISSION? Client Satisfaction clients and creation data registration, communication and approval, follow up, billing etc. Ensure follow up of the main indicators and feedback linked to Care Service to enhances customer satisfaction Contributes to after sales turnover in reducing return-unrepaired rate, discounts and gratuities Sales Identify appropriate service recommendations for each client Apply client experience guidelines and technical expertise to advise clients on suggested service and product sales Recognise potential conversion opportunities to enhance client interaction Maison Ambassador Embody exceptional customer service Responsible for welcoming each client, offering a personalized interaction as per client preferences Comply with the high standards of Cartier sales and service while respecting Cartier Client Service rules, processes