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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and achieve sales targets in a luxury watch boutique.
- Company: Join IWC, a prestigious brand known for its craftsmanship and innovation in horology.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a diverse team that values creativity, empathy, and a passion for luxury.
- Qualifications: Sales or hospitality experience preferred; strong communication skills and a love for watches are essential.
- Other info: Engage with clients from various backgrounds and build lasting relationships in a vibrant setting.
The predicted salary is between 28800 - 43200 £ per year.
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving their personal sales targets as well as those of the boutique. They need to act as an ambassador of IWC at all times with client satisfaction being their utmost goal.
Key responsibilities:
- Hosting clients and other stakeholders with the ability to provide personalized customer experience.
- Acknowledge selling of watches, accessories and services as main task and exceed turnover targets set by the Boutique Manager.
- Identify and/or create sales opportunities inside and outside boutique environment.
- Find ever new and creative means to exceed client's expectations.
- Establish strong personal relationships with clients from different backgrounds and understand and support the concept of Customer Relationship Management (CRM) and engage in increasing and maintaining the client database by applying IWC's respective guidelines.
- Engage in CRM-activities such as prospect follow-up on a daily basis.
- Handle customer service requests and respective processes.
- Know IWC's history, products and partnerships as well as the watch industry.
- Deliver outstanding client service and treatment to make a clear difference vs. competition.
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients.
- Organize and execute all operational tasks in detail and with care.
- Maintain the boutique according to global IWC visual merchandising standards.
- Adhere and fully comply with all Selfridges Policies & Procedures, alongside our own IWC/Richemont UK.
- Handle, book-in, follow up, and maintain full and clear communication for all Customer Service and Repairs, complaints, and feedback.
- Work with, and alongside, our other Richemont Maisons - to support optimum performance of the Group.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour.
- Result-oriented and driven.
- Strong selling skills.
- Able to adapt approach individually to respective client.
- Open and outgoing personality.
- Has perfect manners and can maintain a conversation elegantly.
- Creative, curious and versatile.
- Team player with good interpersonal competences and empathetic.
- Excellent communicator with ability to develop strong networks.
- Fluent in English and ideally one more language.
- A professional background in Sales or Hospitality is preferred.
- Passion for horology and fine jewellery.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- 2nd Stage - Interview with the Boutique Manager.
- 3rd Stage - Interview with the Regional Director, South and the Brand Director.
Client Advisor, Battersea Power Station employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor, Battersea Power Station
✨Tip Number 1
Familiarise yourself with IWC's history and product range. Being knowledgeable about the brand will not only impress during interviews but also help you engage clients effectively, showcasing your passion for horology.
✨Tip Number 2
Network within the luxury retail sector. Attend events or join online forums related to luxury watches and customer service. Building connections can lead to valuable insights and potential referrals for the Client Advisor role.
✨Tip Number 3
Practice your communication skills. As a Client Advisor, you'll need to connect with diverse clients. Role-play conversations with friends or family to enhance your ability to adapt your approach based on different personalities.
✨Tip Number 4
Showcase your sales achievements in previous roles. Prepare specific examples of how you've exceeded targets or improved client satisfaction. This will demonstrate your result-oriented mindset and suitability for the position.
We think you need these skills to ace Client Advisor, Battersea Power Station
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Advisor at Battersea Power Station. Tailor your application to highlight how your skills and experiences align with their expectations.
Craft a Compelling CV: Your CV should reflect your sales experience and customer service skills. Emphasise any previous roles in luxury retail or hospitality, and include specific achievements that demonstrate your ability to exceed sales targets.
Write a Personalised Cover Letter: In your cover letter, express your passion for horology and fine jewellery. Mention why you want to work for IWC specifically and how you can contribute to enhancing client satisfaction and the boutique's success.
Showcase Your Interpersonal Skills: During the application process, highlight your communication skills and ability to build relationships. Provide examples of how you've successfully engaged with clients in the past, as this is crucial for the role.
How to prepare for a job interview at Richemont
✨Showcase Your Passion for Horology
Make sure to express your enthusiasm for watches and the luxury industry during the interview. Familiarise yourself with IWC's history, products, and partnerships, as this knowledge will demonstrate your genuine interest and commitment to the brand.
✨Demonstrate Excellent Communication Skills
As a Client Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would engage with clients from diverse backgrounds and maintain elegant conversations.
✨Highlight Your Sales Experience
Prepare examples from your previous roles that showcase your sales achievements and customer service excellence. Discuss specific strategies you've used to exceed sales targets and create memorable client experiences.
✨Emphasise Teamwork and Interpersonal Skills
IWC values collaboration, so be ready to share instances where you've successfully worked in a team. Highlight your ability to build strong relationships with colleagues and clients alike, showcasing your empathetic nature and adaptability.
