At a Glance
- Tasks: Welcome clients, share Montblanc's heritage, and create exceptional customer experiences.
- Company: Join the iconic Montblanc brand with a rich history and global presence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team atmosphere with potential for career advancement.
- Why this job: Be a brand ambassador and build lasting relationships with diverse clients.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 28000 £ per year.
As a brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our Maison and setting an exemplary standard of customer experience and performance. A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book.
Responsibilities
- Welcome clients to the boutique and introduce them to the heritage of Montblanc.
- Deliver an exemplary standard of customer experience and performance; focus on CRM activity and cultivating a loyal client base for the brand and boutique.
- Proactively nurture customer relationships and develop a successful client book.
- Contribute to a collaborative team environment in a busy retail setting; support smooth running of the boutique and seamless customer journey.
- Remain calm under pressure and communicate effectively with clients from diverse backgrounds.
Qualifications and experience
- Previous experience dealing with clients from an array of backgrounds and cultures to support an internationally diverse customer base.
- Ability to work both independently and as part of a team; strong initiative and proactive approach.
- Strong communication skills; authentic approach with clients.
- A second language would be advantageous.
- KPI achievement and sales targets in a competitive retail environment.
Company overview
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques, MONTBLANC is present all over the world.
Recruitment stages
- 1st Stage - After your application has been selected, our recruitment team will reach out to you to conduct an introductory call.
- 2nd Stage - Interview with Hiring Manager.
- 3rd Stage - Interview with Brand Director.
Sales Associate in City of Westminster employer: Richemont
Montblanc is an exceptional employer that values its employees by fostering a collaborative and dynamic work environment in the heart of luxury retail. With a strong emphasis on personal development and customer relationship management, team members are encouraged to build meaningful connections with clients while enjoying the benefits of working for a prestigious brand known for its commitment to quality and craftsmanship. Employees at Montblanc also benefit from a diverse and inclusive culture, providing opportunities for growth and the chance to be part of a globally recognised heritage.
