Boutique Director, Harrods

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie .

HOW WILL YOU MAKE AN IMPACT?

Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable clients experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Strongly contribute to the growth of Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Develop reletionship with Harrods Personal Shopping and Penthouse teams
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Build and develop the VVIP database.

Boutique performance and operations management

• Reach quantitative and qualitative targets in line with Brand objectives
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor

Represent Brand identity – Act as a Maison ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
• Adhere with Passion to the values and rituals of presentation established by the Maison

Team Management & People Development

• Design the optimum organization, recruits the right profiles, and ensures proactive talent pipeline in your boutique
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns
• Identify and define team’s training needs, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
• Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
• Coach, train, motivate and lead by example with a high degree of professionalism
• Provide the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
• Drive performance management to achieve KPI’s and perform above expectations

Requirements

• 4+ years previous experience in retail management (High watchmaking knowledge is preferred or high-value luxury product)
• Track record of driving boutique performance from a qualitative, quantitative and operations point of view
• Clienteling and ultimate hospitality mindset
• Excellent leadership, interpersonal and communication skills are required
• Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
• Proficient level of English and additional languages are a plus
• Strong understanding of Customer Service needs and customer priorities.
• Knowledge of the local market (and Harrods in particular as a plus)
• Excellent computer skills, SAP exposure is a plus.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
• Socially Engaged
• Generous Holidays & Days Offered

The hiring process:

• Step 1 : Call with Talent Acquisition Team + Predictive Index
• Step 2 : Interview with HRBP and Hiring Manager
• Step 3 : – Interview with the UK Brand Director

#J-18808-Ljbffr