b Overview /b p Boutique Director leads a high-end store, shaping commercial performance, client experience, and team excellence within a luxury Maison. You translate strategy into boutique reality by aligning people, priorities, and standards with ambitious goals, while safeguarding the brand and reputation through disciplined execution. You inspire and develop a high-performing team and act as the visible, trusted ambassador of the Maison. This role combines strategic oversight with hands-on leadership in a premium, client-centric environment. /p b Responsibilities /b ul li Oversee boutique sales, profitability, budget discipline, and commercial planning to meet targets /li li Lead, recruit, and develop the boutique team with clear expectations and standards /li li Drive operational excellence across store presentation, stock control, compliance, financial processes, and reporting /li li Build lasting client relationships through clienteling, event strategy, CRM follow-up, and personalized service /li li Represent the Maison inside and outside the boutique, strengthening brand awareness and local partnerships /li li Foster a culture of accountability, inclusion, coaching, and continuous improvement /li /ul b Key requirements /b ul li Minimum 5 years of management experience in a luxury environment /li li Result- and action-oriented with an entrepreneurial mindset /li li Natural leader with strong interpersonal skills and empathy /li li Impeccable personal presentation and high integrity /li li Strong clienteling expertise and understanding of HNW client expectations /li li Excellent communication, interpersonal, and negotiation skills; English proficiency; other languages a plus /li li Passion for luxury, craftsmanship, and client service /li li Experience with Mayfair environment and local luxury client communities /li /ul ul li leadership /li li empathy /li li communication /li li clienteling /li li CRM follow-up /li li stock control /li /ul
Boutique Director employer: Richemont
Richemont is an exceptional employer that values creativity, craftsmanship, and innovation, making it a perfect fit for those looking to thrive in a dynamic environment. With a strong commitment to employee growth, you will have the opportunity to lead strategic projects and enhance your skills while collaborating with diverse teams across retail and e-commerce. The hybrid working model offers flexibility, allowing you to balance your professional and personal life while contributing to a company that prides itself on its heritage and forward-thinking approach.
