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For Companies At a Glance
- Tasks: Welcome clients, manage waiting times, and assist in daily boutique operations.
- Company: Join Cartier, a luxury brand with over 170 years of heritage and creativity.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a supportive environment.
- Why this job: Be part of a prestigious brand and enhance your client service skills in luxury retail.
- Qualifications: Experience in client service is preferred; excellent communication skills are essential.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 24000 - 36000 £ per year.
London, LND, GB
Fixed Term
The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and a commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
HOW WILL YOU MAKE AN IMPACT?
As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting times, and ensuring they are well taken care of in the most efficient manner. You will also assist Sales Associates during sales and participate in daily boutique operations.
WHAT WILL BE YOUR MISSION?
Client Welcoming and Waiting Time Management
- Uphold the Cartier image by maintaining a professional demeanor
- Provide a consistent excellent client experience with courtesy and professionalism
- Welcome and greet clients upon arrival
- Manage client waiting times, direct clients to waiting areas, and coordinate with the Hospitality team if needed
- Share information and storytelling about the Maison and the boutique
- Ensure smooth client flow within the boutique
- Coordinate between Sales, Stock Admin, Cashiers, and other staff
- Handle gift wrapping and manage packaging area
- Accompany clients to the door upon departure
- Assist with Care Service duties without handling payments
- Maintain an impeccable boutique environment
- Follow all group, Maison, and boutique policies and guidelines
- Support stock inventories and price labeling
- Participate in setup and breakdowns during opening and closing
- Implement Visual Merchandising guidelines
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in client service, preferably within the luxury industry
- Excellent communication and interpersonal skills
- Ability to take initiative and adapt
- Strong team player
- Fluent in English; additional languages are a plus
WHAT DO WE OFFER?
At Cartier, we celebrate diversity and inclusion, believing that they foster creativity and excellence. We are committed to creating a workforce that reflects our clients and communities, providing opportunities for professional and personal growth in a supportive environment that inspires our iconic creations.
WHO ARE WE?
We value the uniqueness of our people and embrace diversity, recognizing its richness. Cartier offers a workplace where differences are leveraged for success, and we provide equal opportunities for all. Join us and experience a place like no other.
YOUR JOURNEY WITH US:
Our recruitment process is designed to be valuable and engaging, involving interactions with key decision-makers:
- Initial screening call with Richemont Talent Team
Richemont owns several leading luxury brands, including Cartier, which joined the group in 1988.
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Boutique Assistant - Selfridges employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Assistant - Selfridges
✨Tip Number 1
Familiarise yourself with Cartier's history and values. Understanding the brand's heritage and commitment to excellence will help you connect with clients and convey the right message during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a luxury context. Role-play scenarios where you welcome clients or manage waiting times, as this will prepare you for the real-life situations you'll encounter in the boutique.
✨Tip Number 3
Network with current or former employees of Cartier or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your passion for client service by volunteering or working in customer-facing roles. This experience will not only enhance your skills but also show your dedication to providing an excellent client experience.
We think you need these skills to ace Boutique Assistant - Selfridges
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Boutique Assistant position at Cartier. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and client service. Mention specific experiences that demonstrate your ability to provide excellent customer care and maintain a professional demeanor.
Highlight Relevant Experience: In your CV, emphasise any previous experience in client service, particularly within the luxury sector. Use bullet points to clearly outline your achievements and how they relate to the role of a Boutique Assistant.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury brand environment.
How to prepare for a job interview at Richemont
✨Showcase Your Client Service Skills
Since the role involves client welcoming and management, be prepared to discuss your previous experience in client service, especially in luxury settings. Share specific examples of how you've provided excellent service and handled challenging situations.
✨Demonstrate Your Knowledge of Cartier
Research Cartier's history, values, and products before the interview. Being able to share insights about the brand will show your passion and commitment, making you stand out as a candidate who truly understands the Maison.
✨Exude Professionalism
As an ambassador for the brand, maintaining a professional demeanour is crucial. Dress appropriately for the interview and practice good body language. This will help convey your understanding of the luxury retail environment.
✨Prepare for Teamwork Questions
The role requires strong teamwork skills. Be ready to discuss your experiences working in teams, how you contribute to group dynamics, and any instances where you've successfully collaborated with others to achieve a common goal.
