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- Tasks: Welcome clients, manage waiting times, and assist with daily boutique operations.
- Company: Join Cartier, a luxury brand with over 170 years of heritage and creativity.
- Benefits: Enjoy a diverse workplace, professional growth opportunities, and a supportive environment.
- Why this job: Be part of a unique luxury experience and contribute to a renowned brand's legacy.
- Qualifications: Experience in client service preferred; excellent communication skills and team spirit required.
- Other info: This is a 12-month fixed-term contract at Selfridges in London.
The predicted salary is between 28800 - 43200 £ per year.
London, LND, GB
Fixed Term
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
HOW WILL YOU MAKE AN IMPACT?
As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.
WHAT WILL BE YOUR MISSION?
Client Welcoming and Waiting Time Management
- Upholds the Cartier image by always maintaining professional demeanour
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
- Welcomes and greets the client upon arrival in the boutique and/or boutique area
- Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
- Provides information and storytelling about the Maison and the boutique
- Ensures the client flow is smooth within the boutique
- Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
- Gift wrapping and management of the packaging area
- Accompanies the clients to the door upon departure
- Assists with Care Service duties (bringing pieces, etc.) without handling with payments
- Ensures the overall boutique environment is impeccable
- Respects all group, Maison and boutique policies, procedures and guidelines
- Support with stock inventories, price labelling
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in client service role (within the luxury industry is preferred)
- Excellent communication and interpersonal skills
- Ability to take initiatives and be adaptable
- Strong team player
- Fluent in English (additional languages are a plus)
WHAT DO WE OFFER?
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO ARE WE?
As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Quite simply, Cartier is a place like no other. Welcome to our Maison!
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
Richemont owns several of the world\’s leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
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Boutique Assistant - Selfridges (12 month FTC) employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Assistant - Selfridges (12 month FTC)
✨Tip Number 1
Familiarise yourself with Cartier's brand values and history. Understanding the Maison's heritage and its commitment to excellence will help you convey genuine enthusiasm during your interactions.
✨Tip Number 2
Practice your client service skills, especially in a luxury context. Role-play scenarios where you manage client expectations and waiting times, as this is crucial for the Boutique Assistant role.
✨Tip Number 3
Network with current or former employees of Cartier or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to demonstrate your adaptability and teamwork skills. Think of examples from your past experiences where you successfully collaborated with others or adapted to changing situations, as these traits are essential for the role.
We think you need these skills to ace Boutique Assistant - Selfridges (12 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Boutique Assistant at Cartier. Highlight your relevant experience in client service, especially within the luxury industry.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your communication skills, ability to manage client interactions, and any previous roles in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of Cartier's brand values. Mention specific examples of how you have provided excellent client service in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at Richemont
✨Showcase Your Client Service Skills
Since the role involves client welcoming and management, be prepared to discuss your previous experience in client service, especially in luxury settings. Share specific examples of how you've provided excellent service and handled challenging situations.
✨Demonstrate Your Knowledge of Cartier
Research Cartier's history, values, and products before the interview. Being able to speak knowledgeably about the brand will show your passion and commitment to representing the Maison effectively.
✨Exhibit Professional Demeanour
As an ambassador for Cartier, maintaining a professional appearance and attitude is crucial. Dress appropriately for the interview and practice good body language to convey confidence and professionalism.
✨Prepare for Teamwork Questions
The role requires strong teamwork skills. Be ready to discuss your experiences working in teams, how you contribute to group dynamics, and any instances where you've successfully collaborated with others to achieve a common goal.
