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For Companies At a Glance
- Tasks: Engage customers and provide exceptional service while achieving sales targets.
- Company: Join A. Lange & Söhne, a prestigious luxury watch brand with a rich heritage.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a diverse team that values creativity, empathy, and making a positive impact.
- Qualifications: No specific experience required; passion for luxury and customer service is key.
- Other info: Participate in training and role-plays to enhance your skills and client interactions.
The predicted salary is between 28800 - 43200 £ per year.
Associate Watch Advisor, Old Bond Street
LONDON, LND, GB
Permanent
Since the legend\’s reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange\’s claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
Flagship Associate Watch Advisor, Old Bond Street
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Associate Watch Advisor is to provide an excellent customer experience and attain desired results through creative and effective use of resources and retail and CRM tools. You will prepare monthly action plans to achieve sales targets to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
K ey responsibilities:
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). Maximize profit whist controlling & minimizing costs.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Ensure Service Excellency within the boutique at all time and with any boutique clients (accurate and genuine relationship building with customers).
- Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Full and complete assistance to shift colleagues during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the International HR Manager
3rd Stage – Interview with the Flagship Boutique Director
4th Stage – Interview with the Commercial Director for Europe, ME & Africa
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
#J-18808-Ljbffr
Associate Watch Advisor, Old Bond Street employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Watch Advisor, Old Bond Street
✨Tip Number 1
Familiarise yourself with A. Lange & Söhne's history and product range. Understanding the brand's heritage and unique selling points will help you engage more effectively with customers and demonstrate your passion for luxury watches.
✨Tip Number 2
Network within the luxury watch community. Attend events, join forums, or connect with professionals on platforms like LinkedIn. Building relationships can provide insights into the industry and may lead to referrals or recommendations.
✨Tip Number 3
Prepare for the interview by practising your sales techniques. Role-play scenarios where you handle customer objections or showcase a watch's features. This will help you feel more confident and demonstrate your ability to provide excellent customer service.
✨Tip Number 4
Showcase your understanding of CRM tools and retail strategies during the interview. Be ready to discuss how you would use these tools to enhance customer relationships and meet sales targets, aligning with the brand's objectives.
We think you need these skills to ace Associate Watch Advisor, Old Bond Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with A. Lange & Söhne's history, values, and product offerings. This knowledge will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasise any previous experience in luxury retail or customer service roles. Showcase specific examples where you've successfully met sales targets or provided exceptional customer experiences.
Craft a Compelling Cover Letter: Write a personalised cover letter that outlines your passion for the brand and the luxury watch industry. Mention how your skills and experiences make you an ideal fit for the Associate Watch Advisor role.
Prepare for Interviews: Anticipate questions related to sales strategies, customer service scenarios, and brand representation. Prepare thoughtful responses that demonstrate your understanding of the role and your ability to contribute positively to the team.
How to prepare for a job interview at Richemont
✨Show Your Passion for Luxury Watches
Make sure to express your genuine interest in luxury watches and the A. Lange & Söhne brand during the interview. Familiarise yourself with their history, craftsmanship, and unique selling points to demonstrate your enthusiasm and knowledge.
✨Demonstrate Customer Service Skills
As an Associate Watch Advisor, providing excellent customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations, to showcase your ability to build relationships and resolve issues.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview to assess your sales techniques and customer interaction skills. Practice these scenarios beforehand, focusing on how to effectively communicate the brand's values and products to potential clients.
✨Discuss Your Sales Strategy
Be ready to talk about your approach to meeting sales targets and how you would create action plans to achieve them. Highlight any previous experience with sales strategies, particularly in a luxury retail environment, to illustrate your capability in driving results.
