Responsibilities
- Guest Services & Hospitality: Greet, host, and assist members and guests, including bedroom introductions, drinks service, and concierge. Actively upsell bedrooms and promote Club areas.
- Communication & Information Management: Professionally manage all incoming calls, handle restaurant enquiries, special requests, and guest complaints. Ensure effective communication with housekeeping and other departments, maintaining total confidentiality of member/guest profiles.
- Operational Efficiency: Manage shoe polish, pressing, and dry cleaning. Ensure all guests are accommodated to Club standards and be fully conversant with all Front of House systems, equipment, dining options, and events. Assist with meeting/private dining bookings and handle Private Screening Room enquiries.
- Compliance & Standards: Adhere to health and safety, fire, and bomb threat procedures. Take responsibility for Duty Manager tasks and F&B requests on weekend shifts. Process all financial items through POS and cross-check end‑of‑month billing. Attend appraisals and training, maintain punctuality, high personal presentation, and adhere to all Club policies and procedures.
- Decision Making & Challenges: Ensure exceptional customer service and guest contact. Fulfill all learning/training opportunities and maintain high work standards across all sections.
How Will You Experience Success With Us?
Education & Technical Skills: Good knowledge of Microsoft Word, Excel, PowerPoint, and relevant computer/IT skills. Strong organisational skills.
Experience: Proven experience in a receptionist role, preferably in a luxury environment, dealing with high‑profile guests, and maintaining exceptional customer service.
Personal Skills: Professional demeanour, good personal presentation, attention to detail, effective communication, and ability to deal with diverse people and challenging situations.
What Makes Our Group Different?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity
- We foster empathy, curiosity, courage, humility, and integrity
- We care for the world we live in
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Advisor
Alfred's Receptionist (Maternity Cover FTC) employer: Richemont
At Richemont, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the heart of our mission. Our Customer Service Associates enjoy a supportive team culture that fosters collaboration and personal growth, alongside opportunities for professional development within the luxury watch industry. Located in a vibrant area, we provide our employees with a unique chance to engage with prestigious brands while ensuring client satisfaction and loyalty.
