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- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury watch environment.
- Company: Join A. Lange & Söhne, a prestigious luxury watch brand with a rich heritage.
- Benefits: Competitive salary, exclusive product training, and opportunities for career advancement.
- Other info: Engage in a supportive team atmosphere with ongoing training and development.
- Why this job: Be a part of a dynamic team and represent a world-renowned luxury brand.
- Qualifications: Experience in retail sales and a passion for luxury watches.
The predicted salary is between 30000 - 40000 £ per year.
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
HOW WILL YOU MAKE AN IMPACT?
The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
Key responsibilities:
- A. SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
- Maximize profit whilst controlling & minimizing costs.
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- B. BRAND AMBASSADORSHIP
- Ensure Excellency within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- C. CUSTOMER & CRM RELATED ACTIVITIES
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
- D. STORE OPERATIONS MANAGEMENT
- Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
- Represent boutique management during their absence.
- E. FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
- Proper and accurate networking among the competition, especially with neighbouring boutiques.
- F. TEAM WORK
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behavior, in line with company policy and boutique guidelines.
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
- Proactively support in onboarding process of new boutique members.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- 2nd Stage – Interview with the Boutique Director.
- 3rd Stage – Interview with the Retail Director for France and UK.
Senior Watch Advisor, Harrods in London employer: Richemont UK
Contact Detail:
Richemont UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Watch Advisor, Harrods in London
✨Tip Number 1
Get to know the brand inside out! A. Lange & Söhne is all about tradition and excellence, so dive deep into their history and product range. This knowledge will not only impress during interviews but also help you connect with customers as a true brand ambassador.
✨Tip Number 2
Practice your sales pitch! Since you'll be managing the entire sales process, role-play different scenarios with friends or family. This will help you refine your approach and boost your confidence when it comes to closing those deals.
✨Tip Number 3
Network like a pro! Attend watch exhibitions or luxury events to meet potential clients and industry insiders. Building relationships now can lead to VIP opportunities later, so don’t be shy about putting yourself out there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make an impact in the boutique.
We think you need these skills to ace Senior Watch Advisor, Harrods in London
Some tips for your application 🫡
Show Your Passion for Luxury Watches: When writing your application, let your love for luxury watches shine through! Share any personal experiences or knowledge about A. Lange & Söhne and how it aligns with your values. We want to see that you’re not just looking for a job, but that you genuinely care about the brand and its heritage.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that matches the Senior Watch Advisor role. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out in the crowd!
Demonstrate Your Customer Service Skills: Since providing an excellent customer experience is key, share specific examples of how you've gone above and beyond for customers in the past. We want to know how you handle VIP clients and ensure they feel valued and special!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Harrods!
How to prepare for a job interview at Richemont UK
✨Know Your Product Inside Out
As a Senior Watch Advisor, you need to be well-versed in the intricacies of luxury watches. Research A. Lange & Söhne's history, craftsmanship, and current product lines. This knowledge will not only impress your interviewers but also demonstrate your passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've met or exceeded targets. Use specific examples that highlight your ability to build relationships with clients and manage the sales process effectively. This will show that you can contribute to the brand's retail strategy.
✨Emphasise Customer Experience
Since the role focuses on providing an excellent customer experience, think of ways you've gone above and beyond for customers in the past. Be ready to share stories that illustrate your commitment to service excellence and how you handle client complaints or VIP interactions.
✨Demonstrate Team Spirit
The job requires collaboration with team members and management. Prepare to discuss how you've worked effectively in teams before, shared ideas, and supported colleagues. Highlighting your teamwork skills will show that you're a good fit for their positive boutique atmosphere.