At a Glance
- Tasks: Create exceptional experiences for clients and build lasting relationships in a luxury retail environment.
- Company: Join Richemont, a leader in the luxury sector with a commitment to style and craftsmanship.
- Benefits: Opportunities for personal and professional development within a supportive community.
- Other info: Dynamic role with opportunities for growth and collaboration in a prestigious brand.
- Why this job: Be an ambassador for Chloé and make a real impact in luxury retail.
- Qualifications: Passion for customer service and experience in sales or retail.
The predicted salary is between 30000 - 40000 € per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
As a Chloé Senior Sales, you will be a true ambassador for our Maison, responsible for creating an exceptional and welcoming experience for every client. You will cultivate lasting relationships with our clientele, acting as a trusted advisor and a vital support to our management team. This role is perfect for an individual who thrives on delivering unparalleled customer service and contributing to a luxurious retail environment.
HOW WILL YOU MAKE AN IMPACT?
- Client Relationship Ownership: Deliver exceptional customer service, fostering long-term client relationships and actively working towards CRM targets. Develop your client portfolio, utilising selling techniques to elevate high-potential clients and re-engage dormant customers. Manage client appointments to ensure the retention of top clientele and achieve personal sales targets. Capture client data and implement personalised reach-out campaigns using all available clienteling tools.
- Omnichannel Business Partnership: Lead by example, demonstrating role model behaviour to drive strong business performance and outstanding customer service. Commit to continuous learning, maintaining excellent product knowledge, and leading product training for the team. Motivate and support the team in achieving boutique and individual targets, whilst staying aware of the local trading environment.
- Operations Excellence Support: Ensure an impeccable store environment, back-of-house (BOH) organisation, and personal grooming at all times. Implement all guidelines related to store and BOH management, participating in inventories and proactively reporting any structural repair needs. Monitor after-sales processes and follow up with clients to ensure impeccable service, complying with all Richemont policies. Support the management team with specific tasks, act as a main point of contact during their absence, and assist with daily closing checks and reporting.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: After your application has been selected, our recruitment team will reach out to you to conduct an introductory call. 1st Stage – Interview with the Boutique Manager. 2nd Stage – Interview with Country Manager / HR Manager.
Senior Sales - Selfridges in London employer: Richemont UK
Richemont is an exceptional employer that values creativity, craftsmanship, and personal development within the luxury retail sector. As a Senior Sales professional at Chloé in Selfridges, you will thrive in a supportive work culture that prioritises client relationships and offers ample opportunities for growth and learning. With a commitment to excellence and a focus on internal mobility, Richemont ensures that every employee feels valued and empowered to contribute to a luxurious shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales - Selfridges in London
✨Tip Number 1
Get to know the brand inside out! Research Richemont and Chloé, their values, and their products. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their luxurious world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different client situations. Remember, as a Senior Sales, you'll need to showcase your ability to build lasting relationships with clients.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it might just give you a leg up in the hiring process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Richemont family!
We think you need these skills to ace Senior Sales - Selfridges in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury shine through! Share why you’re excited about working with Chloé and how you connect with the brand's values. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional experiences.
Highlight Your Client Relationship Skills:Make sure to emphasise your experience in building and maintaining client relationships. Use specific examples to show how you've successfully engaged clients in the past. Remember, we’re looking for someone who can cultivate lasting connections, so let us know how you’ve done this before!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Senior Sales role at Chloé. Mention relevant skills and experiences that align with the job description. We appreciate when candidates take the extra step to stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to our recruitment team. Plus, it shows us that you’re serious about joining our team at Richemont!
How to prepare for a job interview at Richemont UK
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Chloé's products and the luxury market. Familiarise yourself with the brand's history, values, and current collections. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the role.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about situations where you've built lasting relationships with clients or resolved issues effectively. Highlighting these experiences will demonstrate your ability to thrive in a luxury retail environment.
✨Demonstrate Your Sales Techniques
Be ready to talk about your approach to sales and how you engage with high-potential clients. Share strategies you've used to re-engage dormant customers and achieve sales targets. This will show that you understand the importance of client relationship ownership and can contribute to the team's success.
✨Dress the Part
Since this is a luxury brand, your appearance matters. Dress professionally and in line with the brand's aesthetic for your interview. This not only reflects your understanding of the company's values but also sets a positive tone for your potential role as an ambassador for Chloé.
