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- Tasks: Lead a dynamic team to drive sales and enhance client experiences in a luxury boutique.
- Company: Join Richemont, a leader in the luxury sector with a commitment to style and craftsmanship.
- Benefits: Enjoy personal and professional development opportunities within a supportive community.
- Other info: Fixed term position until 31st March 2027 with excellent career growth potential.
- Why this job: Be a brand ambassador for Chloé and make a real impact in luxury retail.
- Qualifications: Experience in retail management and a passion for luxury fashion.
The predicted salary is between 30000 - 40000 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
We are seeking a dynamic and passionate Deputy Boutique Manager to join the Chloe Harrods Boutique. Reporting directly to the Boutique Manager, you will play a pivotal role in driving sales, fostering an exceptional client experience, and developing a high-performing sales team. This is an exciting opportunity for a leader who embodies the Chloé spirit and is dedicated to operational excellence and brand ambassadorship. Please note, this is a fixed term position ending 31st March 2027.
HOW WILL YOU MAKE AN IMPACT?
- Driving Business Performance: Motivating and coaching the team to consistently achieve and exceed monthly and weekly sales targets. Assisting in the development and monitoring of key performance indicators (KPIs) such as turnover, average basket size, cross-selling, and product knowledge.
- Team Leadership & Development: Providing continuous on-the-floor coaching, offering regular, constructive feedback to enhance individual and team performance. Validating staff rotas to ensure optimal boutique coverage and efficiency. Leading by example, supervising sales activities, and conducting daily morning briefs and workshops. Supporting the Boutique Manager in delivering Chloé Moments and other essential training programs.
- Elevating Client Experience: Overseeing the management of Stylist client books and the customer database to nurture lasting relationships. Reinforcing client loyalty through consistent follow-up and targeted call campaigns. Confidently handling and resolving client issues, ensuring a seamless and luxurious experience.
- Operational Excellence: Ensuring strict adherence to Richemont and Maison processes and procedures. Monitoring inventory levels and supporting the stock team with various stock management tasks. Compiling accurate daily reports to maintain clear communication and operational oversight.
- Brand Ambassadorship & Market Insight: Maintaining an exceptional level of product and collection knowledge, offering inspiring and creative advice to clients. Embodying the Chloé grooming and attitude guidelines, reflecting the Maison's elegance and spirit daily. Staying abreast of market trends within the luxury retail sector and competitor activities.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: After your application has been selected, our recruitment team will reach out to you to conduct an introductory call. 1st Stage – Interview with the Boutique Manager. 2nd Stage – Interview with Country Manager / HR Manager.
Deputy Boutique Manager, Harrods - Temporary mission in London employer: Richemont UK
Contact Detail:
Richemont UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Boutique Manager, Harrods - Temporary mission in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Chloé's history, values, and latest collections. This way, when you chat with the team or during interviews, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the boutique and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for your interviews by role-playing common questions with a friend. Focus on how you’d motivate a team or enhance client experiences, as these are key for the Deputy Boutique Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chloé family. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy Boutique Manager, Harrods - Temporary mission in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the luxury sector and the Chloé brand shine through. We want to see how you embody the spirit of Chloé and why you're excited about this role!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Deputy Boutique Manager role. We love seeing specific examples of how you've driven sales or led a team in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain why you’re the perfect fit for our boutique and how you can elevate the client experience. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Chloé Harrods!
How to prepare for a job interview at Richemont UK
✨Know Your Brand Inside Out
Before the interview, dive deep into Chloé's history, values, and current collections. Understanding the brand's essence will help you connect with the interviewers and demonstrate your passion for luxury retail.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Highlight specific instances where your coaching led to improved sales or enhanced customer experiences, as this aligns perfectly with the Deputy Boutique Manager role.
✨Client Experience is Key
Think of ways you've elevated client experiences in past positions. Be ready to discuss how you would handle client issues and foster loyalty, as this is crucial for the role at Harrods.
✨Be Ready for Operational Questions
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Prepare to discuss how you would monitor and report on these metrics, ensuring operational excellence in the boutique.