At a Glance
- Tasks: Process client repairs efficiently and accurately while ensuring top-notch customer service.
- Company: Join Richemont, a leader in the luxury sector with a commitment to quality and craftsmanship.
- Benefits: Gain valuable experience in a prestigious environment with opportunities for growth.
- Other info: Enjoy a diverse workplace that fosters empathy, curiosity, and integrity.
- Why this job: Be part of a dynamic team that values creativity and innovation in luxury services.
- Qualifications: Strong organisational skills, customer-focused mindset, and good communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
You will ensure that all the client repairs are processed in an efficient, timely and accurate manner as set by the brands. All registration, estimates and invoices are to be completed daily. As part of the flexible Administration Team, you will be trained on all duties of the department including but not limited to post opening, registration of received products, cost estimate creation, billing activities following successful completion of quality control, monitor & process general queries in our shared email inbox and eyewear repairs.
Key responsibilities:
- Post opening: Open parcels, handle client products safely & process correctly as per procedures. Record tracking details accurately to ensure security procedures are followed. Report any discrepancies.
- Repair registration: Client account & product identification. Recording of product condition (aesthetical defects). Recording of client requests. Transfer to diagnosis team.
- Repair cost estimate creation: Know the product catalogues & Brand policies (services, warranty criteria, gratuity criteria…). Know the spare parts (being able to find a spare part reference, identify a spare part vs. consumable, spare parts included on service…). Have leather straps knowledge (colour, material, finishing, measurements…). Understand a technical diagnosis & translate it in commercial wording. Perform spare parts availability check. Define services & price the repair (service & spare parts). Learn the relevant service & invoicing codes. Be able to estimate the repair lead time. Send the cost estimate to Client.
- Support internal & Boutique teams in case of training needs or if information is required.
- Final control / Invoicing: Ensure all invoices are completed daily in an efficient & accurate manner. Perform final aesthetical check of the product before final sealing (serial number check, conformity check, exchanged parts control, product cleaning & sealing etc.). Ensure final ‘commercial’ control (work done & billing request corresponds to estimate). Invoice repair & prepare client’s documents through precise use of set invoicing codes & comments. Prepare repair pouch & dispatch to RCS Logistic department, transfer all repairs logically & physically to ensure highest level of security.
- Maintenance of the work environment: Daily set-up of Admin areas. Maintain a clear & tidy area to ensure quality & security. Alert management when stationary orders are required.
- Development of the UK Aftersales Service: Constantly strive to improve our service by proposing improvements & changes to the day-to-day procedures of the SAV/Aftersales Team. To actively participate in & contribute to team & quality meetings. Implement service changes & developments set out by the brands.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Customer focused approach.
- SAP knowledge preferred.
- Ethics, rigour and excellent organisational skills.
- Good communication skills and fluent in English (oral and written).
- “Can do” attitude, curiosity and a taste for challenges.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- 2nd Stage – Interview with the Administration Supervisor.
- 3rd Stage – Interview with the CS Director.
Customer Service Administrator (12 month FTC) in London employer: Richemont UK
Richemont is an exceptional employer that champions creativity and craftsmanship within the luxury sector, offering a dynamic work environment where employees can thrive. With a strong commitment to employee development, you will have opportunities to enhance your skills in customer service and administration while being part of a diverse team that values collaboration and innovation. Located in a vibrant area, Richemont provides a supportive culture that encourages personal growth and a shared passion for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (12 month FTC) in London
✨Tip Number 1
Get to know the company inside out! Research Richemont and its brands, so you can speak confidently about their values and products during your interview. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and effectively is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Show off your 'can do' attitude! Be prepared to share examples of how you've tackled challenges in the past. Employers love candidates who demonstrate resilience and a proactive approach to problem-solving.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the StudySmarter team!
We think you need these skills to ace Customer Service Administrator (12 month FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any relevant experience in customer service, administration, or luxury goods to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Richemont and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Attention to Detail:In this role, accuracy is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of precision in customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Richemont UK
✨Know Your Stuff
Familiarise yourself with Richemont's brands and their specific products. Understanding the luxury sector, especially the details about jewelry, watches, and high-end accessories, will show your genuine interest and help you answer questions confidently.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you maintained accuracy and efficiency under pressure.
✨Show Your Customer Focus
Richemont values a customer-focused approach, so be ready to discuss how you've handled customer queries or complaints in the past. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
