Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury watch boutique.
- Company: Join A. Lange & Söhne, a prestigious luxury watch brand with a rich heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Engage in a diverse and inclusive workplace that values your unique contributions.
- Why this job: Be part of a passionate team and represent a world-renowned luxury brand.
- Qualifications: Strong communication skills and a passion for luxury products.
The predicted salary is between 30000 - 40000 £ per year.
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
HOW WILL YOU MAKE AN IMPACT?
The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
Key responsibilities:
- SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
- Maximize profit whilst controlling & minimizing costs.
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- BRAND AMBASSADORSHIP
- Ensure Excellency within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- CUSTOMER & CRM RELATED ACTIVITIES
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints and immediately report to Assistant/Boutique Manager brand product related issues.
- STORE OPERATIONS MANAGEMENT
- Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
- Represent boutique management during their absence.
- FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
- Proper and accurate networking among the competition, especially with neighbouring boutiques.
- TEAM WORK
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behavior, in line with company policy and boutique guidelines.
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
- Proactively support in onboarding process of new boutique members.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- 2nd Stage – Interview with the Boutique Director.
- 3rd Stage – Interview with the Retail Director.
Associate Watch Advisor, Harrods in London employer: Richemont UK
Contact Detail:
Richemont UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Watch Advisor, Harrods in London
✨Tip Number 1
Get to know the brand inside out! A. Lange & Söhne is all about state-of-the-art tradition, so dive deep into their history and products. This knowledge will help you stand out during interviews and show your passion for the luxury watch sector.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Harrods. Personal connections can make a huge difference!
✨Tip Number 3
Practice your sales pitch! Since the role involves meeting personal budgets and providing excellent customer service, rehearse how you'd approach a potential VIP client. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Associate Watch Advisor, Harrods in London
Some tips for your application 🫡
Show Your Passion for Luxury Watches: When writing your application, let your love for luxury watches shine through! Share any personal experiences or knowledge about A. Lange & Söhne and how it aligns with your values. We want to see that you’re genuinely excited about the brand and the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in sales, customer service, and brand ambassadorship. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Professional Yet Approachable: While we love a friendly vibe, remember to maintain professionalism in your written application. Use a clear structure, proper grammar, and a polite tone. This shows us you can balance being approachable with the high standards expected in luxury retail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re proactive and keen to join our team at Harrods!
How to prepare for a job interview at Richemont UK
✨Know Your Brand Inside Out
Before the interview, dive deep into A. Lange & Söhne's history, values, and product range. Being able to discuss their commitment to 'state-of-the-art tradition' will show your passion and alignment with their brand ethos.
✨Showcase Your Sales Savvy
Prepare specific examples of how you've met or exceeded sales targets in previous roles. Highlight your experience with CRM tools and how you’ve used them to enhance customer relationships and drive sales.
✨Demonstrate Exceptional Customer Service Skills
Think of scenarios where you provided outstanding customer service, especially in luxury retail. Be ready to discuss how you handle client complaints and build genuine relationships with customers, as this is crucial for the role.
✨Emphasise Team Collaboration
Since teamwork is key in this role, prepare to talk about how you've successfully collaborated with colleagues in the past. Share examples of how you’ve contributed to a positive team atmosphere and supported others in achieving shared goals.