At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable client experiences.
- Company: Join Panerai, a prestigious brand blending Italian spirit with Swiss watchmaking excellence.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Embrace a culture of innovation and sustainability in a collaborative setting.
- Why this job: Be a part of a legacy while shaping the future of luxury retail.
- Qualifications: Passion for luxury, strong leadership skills, and a knack for building relationships.
The predicted salary is between 30000 - 40000 € per year.
Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.
Reporting to the Boutique Manager, the Assistant Boutique Manager supports the overall leadership and performance of the boutique, contributing to commercial success, brand elevation and team development in full alignment with Panerai policies, standards and retail strategy. You will partner with the Boutique Manager to achieve sales objectives, actively develop boutique clientele and deliver a best-in-class, hospitality-led client experience, while ensuring excellence in operations, visual merchandising and daily execution.
The Assistant Boutique Manager plays a key role in leading by example on the sales floor, coaching the team, ensuring operational rigor and taking full ownership of the boutique, acting as a true ambassador of Panerai, representing the Maison’s values and image both in the boutique and during client events or external brand engagements.
Key responsibilities:- Team Leadership and development: Act as a hands-on floor leader, leading by example with energy, autonomy and a “go‑to” attitude. Contribute to the recruitment, onboarding and long-term development of Sales Advisors. Coach and motivate the team daily to achieve sales and service objectives. Support performance management through regular feedback, reviews and appraisals. Ensure strong product knowledge, service mastery and adherence to Panerai and Richemont standards.
- Sales Performance & Business Growth: Actively sell and proactively develop new clients, leading client acquisition and follow-up by example. Support the achievement of sales targets and KPIs through clear action plans and performance tracking. Analyse sales results, identify opportunities and suggest initiatives to improve performance. Contribute to the local execution of Panerai’s Retail Strategy with awareness of market and competitors.
- Client Experience, Clienteling & CRM: Develop and nurture a strong boutique client base, including VICs, through personalised engagement. Ensure disciplined and effective use of CRM tools, with a focus on data quality and follow-up. Support and host client events and local initiatives aligned with Panerai’s identity and values.
- Operations & Boutique Excellence: Support back-office processes, reporting, cash handling and stock accuracy. Oversee inventory flows (deliveries, transfers, repairs) and respect security procedures. Maintain impeccable boutique presentation, visual merchandising and grooming standards.
- After-Sales & Customer Care: Coordinate after-sales and repairs with HQ and Richemont Customer Service. Ensure timely follow-up of client requests and resolution of issues with a solution-oriented mindset.
- A brand custodian, embodying Panerai’s values, heritage and storytelling in every client interaction.
- An omnichannel‑minded ambassador, ensuring seamless continuity between boutique, remote and digital client journeys.
- A relationship builder, creating long‑term emotional connections through personalised engagement and disciplined CRM practices.
- An entrepreneurial leader, leading by example on the floor, actively acquiring clients and energising the team.
- A collaborative team player, fostering shared accountability and collective ownership of the Maison’s image and standards.
- An excellence‑driven executor, combining operational rigor, attention to detail and consistent follow‑through.
- A long‑term mindset, curious, adaptable and committed to continuous growth within Panerai.
Would you like to be a modern hero? Connect with us.
Assistant Boutique Manager in London employer: Richemont UK
Panerai is an exceptional employer that fosters a dynamic and innovative work environment, where employees are empowered to grow and excel in their roles. With a strong emphasis on team development, operational excellence, and a commitment to sustainability, the Assistant Boutique Manager will thrive in a culture that values collaboration and personal engagement. Located in a prestigious boutique setting, this role offers unique opportunities to connect with clients and represent a brand steeped in heritage and craftsmanship, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Panerai's history, values, and products. This knowledge will not only impress during interviews but also help you connect with the team and clients on a personal level.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can meet people connected to Panerai. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you've led a team or driven sales. Be ready to share these stories in interviews to demonstrate your fit for the Assistant Boutique Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in being part of the Panerai family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Boutique Manager in London
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Panerai shine through! Share why you’re excited about the brand and how its values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely want to be part of our story.
Tailor Your Experience:Make sure to highlight your relevant experience in retail and team leadership. Use specific examples that demonstrate how you've successfully led teams or achieved sales targets. We’re looking for those who can bring their unique skills to elevate our boutique!
Be Personable and Engaging:Your written application is your first chance to connect with us, so make it engaging! Use a friendly tone and don’t hesitate to show your personality. Remember, we value relationship builders who can create emotional connections with clients.
Follow the Application Process:Make sure to apply through our website for a smooth process. Double-check your application for any typos or errors before hitting send. We appreciate attention to detail, and it shows you care about making a great first impression!
How to prepare for a job interview at Richemont UK
✨Know Your Brand Inside Out
Before your interview, dive deep into Panerai's history, values, and product offerings. Understanding the brand's heritage and its commitment to innovation will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As an Assistant Boutique Manager, you'll need to lead by example. Prepare examples of how you've successfully motivated a team or improved sales performance in previous roles. Highlight your coaching style and how you can inspire others to achieve their best.
✨Client Engagement is Key
Be ready to discuss your approach to building client relationships. Share specific strategies you've used to develop a loyal customer base and how you plan to enhance the client experience at Panerai. Personalisation is crucial, so think of ways to make each client feel valued.
✨Demonstrate Operational Excellence
Familiarise yourself with retail operations, including inventory management and visual merchandising. Be prepared to discuss how you ensure operational rigor while maintaining high standards. Showing that you can balance sales with back-office processes will set you apart.
