At a Glance
- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury retail environment.
- Company: Join the prestigious Harrods team, known for excellence and luxury.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic team culture with opportunities to learn and grow within the brand.
- Why this job: Be a brand ambassador and make a real impact in a vibrant boutique atmosphere.
- Qualifications: Experience in retail sales and a passion for luxury products.
The predicted salary is between 31500 - 38500 £ per year.
HOW WILL YOU MAKE AN IMPACT? The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objectives, while managing all steps of the sales process and offering exclusive customer service in line with brand guidelines.
SALES: Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations). Maximise profit whilst controlling & minimising costs. Regularly analyse and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections. Organise private viewings with potential VIPs in your region. Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. Act as a reference in terms of building action plans to achieve personal targets.
BRAND AMBASSADORSHIP: Ensure excellence within and outside of the boutique. Ensure maximum client welcoming, handling, and servicing. Keep learning about the products and brand and become a reference person for the Maison. Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party. Responsible for overall appearance and maintenance of the boutique in accordance with brand guidelines and concept. Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
CUSTOMER & CRM RELATED ACTIVITIES: Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Proactively participate in regular VIP and orders, considerate of our boutique opportunities. Ensure accurate and genuine relationship building with customers. Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. Individually handle with care client complaints and immediately report to Assistant/Boutique Manager brand product related issues. Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
STORE OPERATIONS MANAGEMENT: Actively take part in monthly (quarterly, yearly) stocktaking and quality control. Actively ensure all measures to avoid stock discrepancies at all times. Automatic replenishment of sold timepieces and active order requests. Ensure proper maintenance of all boutique timepieces when necessary: organise changing of straps, polishing, servicing, etc. Represent boutique management during their absence.
FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING: Compliance with procedures, and with legal, fiscal and customs regulations. Master dealing with credit card transactions of considerable amounts, Cash Register, etc. Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager. Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole. Proper and accurate networking among the competition, especially with neighbouring boutiques.
TEAM WORK: Share new ideas, work-related practices & knowledge with boutique’s members, office colleagues. Monitor own appearance and behaviour, in line with company policy and boutique guidelines. Full and complete assistance to shift colleague during the sales ceremony. Active participation in Boutique trainings and role-plays to improve knowledge and client experience. Proactively support in onboarding process of new boutique members.
YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call. 2nd Stage – Interview with the Boutique Director. 3rd Stage – Interview with the Retail Director for France and UK.
Senior Watch Advisor - Harrods employer: Richemont Iberia SL
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