At a Glance
- Tasks: Lead client relationships and elevate the in-store experience at a luxury boutique.
- Company: Join a prestigious fashion house known for its elegance and client-centric approach.
- Benefits: Competitive salary, exclusive perks, and opportunities for personal growth.
- Other info: Dynamic role with a focus on creativity and collaboration in a vibrant environment.
- Why this job: Make a real impact by nurturing high-end client connections and driving sales.
- Qualifications: 5-7 years in luxury retail with strong client relationship skills.
The predicted salary is between 45000 - 55000 £ per year.
YOUR MISSION
Embedded within a single Alaïa boutique, the In-Store VIC Manager is the engine of clienteling excellence at store level.
The role bridges HQ strategy and daily floor reality: translating global directives into personalised client journeys, equipping the retail team with the tools and confidence to develop the full client pyramid, and personally animating the boutique's highest-potential relationships.
The store is the primary territory; depth of execution is the primary measure of success.
HOW WILL YOU MAKE AN IMPACT?
- Own the store's VIC and High-End client portfolio — mapping tier distribution, identifying untapped potential, and maintaining individual action plans for each top-tier client (retain / upgrade / recruit).
- Personally cultivate a curated book of the boutique's most strategic relationships, acting as the primary Alaïa point of contact for VIC and priority clients in support to the store Sales Advisors.
- Identify and systematically qualify prospective Couture clients in collaboration with the Store Director and the global VIC and Couture teams; support the Couture selling ceremony to the highest standard.
- Support team’s clients outreach for the full client pyramid in collaboration with global CRM team – ensuring all active clients receive meaningful, brand-appropriate touchpoints at the right frequency, with particular intensity at VIC level, and focusing on the elevation of the “how”.
- Recruit new high-potential clients through targeted networking, referral cultivation, and market intelligence, in coordination with the Head of VIC Relations and Client Development.
- Leverage clienteling tools and CRM data to monitor client lifecycle, flag at-risk relationships, and propose timely remediation strategies.
- Act as the in-store reference for all clienteling practices — coaching Sales Advisors on relationship‑building behaviours, tone of outreach, and occasion‑based selling.
- Lead regular briefings and working sessions on client development priorities, product launches, and HQ‑driven initiatives; cascade global best practices to the floor in an actionable format.
- Mentor junior and mid-level Sales Advisors on VIC‑appropriate service standards and personalised communication, elevating the overall team's commercial sophistication.
- Collaborate with the Store Director and store management on workforce planning for key activations and events, ensuring the right team composition for each client‑facing moment.
- Identify training gaps at store level and feed structured feedback to the regional and HQ teams for training programs development and reinforcement.
- Propose, orchestrate and execute a calendar of in-store client initiatives using pre‑validated formats and proposing new ones for validation – private shopping appointments, trunk shows, previews, gifting moments, and bespoke experiences – anchored in Alaïa's aesthetic identity and Azzedine's legacy of intimate hospitality.
- Define targeted guest lists for each event, ensuring precise segmentation across client tiers and optimizing for commercial impact and relationship depth.
Support store teams in building up the experience’s commercial target, working on sales ambitions and product offering for each guest, and post‑event follow up with the team to ensure ROI optimization.
- Coordinate all logistical and experiential elements of in-store events (F&B, décor, gifting, brand narrative) in alignment with HQ guidelines and house standards.
- Represent the Maison at client entertainment occasions — dinners, cultural outings, partner events – building authentic, lasting relationships beyond the boutique.
- Collaborate the VIC and Client Development regional and global teams on gifting moments, ensuring brand coherence and personalization.
- Identify and develop local business providers – concierges, private offices, stylists, cultural institutions – who can introduce qualified new clients to the Maison, ensuring accounting and follow‑up of transactions and commissions.
- Build and maintain a network of connectors relevant to the boutique market, reporting key relationships to the Head of VIC Relations and Client Development for broader activation.
- Propose and pilot local partnership moments (gallery openings, cultural events, private club collaborations) that naturally attract the Alaïa client profile in collaboration with Regional and Global teams.
- Maintain rigorous CRM hygiene — ensuring client data, interaction logs, and preference records are accurate, complete, and actionable.
- Produce regular store‑level reporting on VIC and High-End client performance (spend evolution, tier migration, activation ROI) for internal review with the Store Director and Regional Client Development / Global Head of VIC Relations and Client Development.
- Analyse client data to surface commercial opportunities: lapsed relationships, upgrade candidates, key anniversaries, and product affinity signals.
- Track activation budgets at store level, ensuring spend remains within allocated A&P envelope and delivers measurable returns.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Minimum 5–7 years of experience in luxury retail, with a significant portion in a direct selling or client‑facing role — store experience is non‑negotiable.
- Previous exposure to clienteling or client development responsibilities within a luxury fashion, jewellery, or lifestyle Maison.
- Demonstrated track record of personal portfolio management and measurable client relationship outcomes.
- Familiarity with CRM tools and comfort with basic data analysis and reporting.
- Exceptional interpersonal intelligence — the ability to read a client, build trust instinctively, and sustain relationships with discernment and warmth.
- Commercial acumen: a natural connector who understands the relationship between client cultivation and revenue generation.
- Strong aesthetic sensibility and deep affinity for Alaïa's body philosophy and cultural positioning.
- Coaching temperament: patient, clear communicator who elevates those around them without ego.
- Organised, autonomous, and capable of managing multiple simultaneous client relationships and activation projects.
- Fluency in English required; a second language is a significant advantage in markets with international clientele.
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In-Store VIC Manager employer: Richemont Iberia SL
At Watchfinder, we pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive. As an FP&A Analyst, you'll not only play a crucial role in our financial planning team but also have the opportunity to engage with diverse international entities, enhancing your professional growth. With a strong emphasis on personal development and a culture that values open communication, you'll find that your contributions are recognised and rewarded, making Watchfinder an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land In-Store VIC Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Richemont Iberia SL, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Richemont Iberia SL!
We think you need these skills to ace In-Store VIC Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Richemont Iberia SL, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Richemont Iberia SL and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Richemont Iberia SL that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Richemont Iberia SL
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
