At a Glance
- Tasks: Coordinate CRM communications and client engagement programmes with a focus on luxury service.
- Company: Join a global leader in luxury goods with a commitment to diversity and innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative culture that values empathy, curiosity, and integrity.
- Why this job: Make a real impact by enhancing client experiences in a prestigious luxury brand.
- Qualifications: Experience in CRM, client engagement, and strong analytical skills required.
The predicted salary is between 60000 - 67000 £ per year.
Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.
The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards. The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets. The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Extensive experience in CRM, client engagement, client development, loyalty, and omnichannel client experience.
- Proven ability to support and coordinate client engagement initiatives, including events, personalised outreach, and relationship management.
- Hands-on proficiency with CRM platforms, specifically Salesforce Service Cloud (reports, campaigns, client profiles) and Salesforce Marketing Cloud (emails, automations).
- Strong analytical capabilities, including client engagement performance analysis and translating insights into actionable initiatives.
- Experience coordinating cross-functional initiatives across Retail, Marketing, Digital, and regional teams.
- Advanced proficiency in Excel and PowerPoint, with experience in CRM analytics and reporting tools.
- Strong stakeholder management, collaboration, and communication skills, with the ability to influence across teams.
- Highly organised, capable of managing multiple initiatives simultaneously, with a proactive approach to problem-solving.
- Hospitality-led mindset, passionate about elevated client experience and personalised service in luxury environments.
- Experience working in an international organisation, balancing strategic coordination with hands-on execution.
WHAT MAKES OUR GROUP DIFFERENT?
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
Global Client & CRM Manager employer: Richemont Iberia SL
At Watchfinder, we pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive. As an FP&A Analyst, you'll not only play a crucial role in our financial planning team but also have the opportunity to engage with diverse international entities, enhancing your professional growth. With a strong emphasis on personal development and a culture that values open communication, you'll find that your contributions are recognised and rewarded, making Watchfinder an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Global Client & CRM Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Richemont Iberia SL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Richemont Iberia SL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Client & CRM Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Richemont Iberia SL:Your cover letter is your chance to shine! Tell us why you want to work at Richemont Iberia SL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Richemont Iberia SL!
How to prepare for a job interview at Richemont Iberia SL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
