At a Glance
- Tasks: Manage sales channels and develop strategies to drive business success.
- Company: Join a luxury brand known for excellence and innovation.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Other info: Dynamic role with opportunities for networking and career growth.
- Why this job: Make an impact in luxury retail while building meaningful client relationships.
- Qualifications: Master's degree and 4+ years in luxury retail or high-end client service.
The predicted salary is between 51750 - 63250 £ per year.
FOR THOSE WHO WELCOME CONNECTION
Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forwards.
Play your part in driving our collective success.
YOUR MISSION
Manage a sales channel, such as such direct sales, online sales, or retail sales.
Develop and implement channel sales strategies that align with the overall business objectives.
Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals.
Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization\'s products or services effectively.
HOW WILL YOU MAKE AN IMPACT?
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues.
- Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements.
- Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
- Configure complex product-and-services solutions and associated contractual terms that meet the customer\'s mid- to long-term needs, incorporating input from relevant internal specialists.
Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
- Control specific segments of the organization\'s business performance metrics, ensuring strategic alignment with financial goals and objectives.
- Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts.
- Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
- Implement and control compliance management for specific segments of the organization\'s external partners.
- Develop product education courses to meet identified needs, improving performance and meeting business requirements.
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- Ensure all activities and responsibilities are conducted in accordance with the company\'s diversity and inclusion guidelines.
- Required qualifications include a Master\'s Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Success in this role will require
- Minimum of 4 years of proven experience in luxury retail or high end client service, consistently seeking for excellence
- Watchmaking knowledge is a strong plus after strong understanding of the luxury market and Vacheron Constantin\'s brand values
- Eagerness to contribute to boutique operations (e. g. timepieces set-up, reporting, inventories).
- Exceptional clienteling and relationship-building skills, with a passion for providing personalized service and a proven ability to recruit and develop clients.
- Strong networking skills and a proactive approach to identifying and cultivating new client relationships.
- A passionate, pro-active, enthusiastic, and agile learning approach.
- Detail-oriented focus in your approach to work.
- #J-18808-Ljbffr
Client Advisor, Old Bond Street employer: Richemont Iberia SL
At Watchfinder, we pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive. As an FP&A Analyst, you'll not only play a crucial role in our financial planning team but also have the opportunity to engage with diverse international entities, enhancing your professional growth. With a strong emphasis on personal development and a culture that values open communication, you'll find that your contributions are recognised and rewarded, making Watchfinder an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor, Old Bond Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Richemont Iberia SL, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Richemont Iberia SL!
We think you need these skills to ace Client Advisor, Old Bond Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Richemont Iberia SL, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Richemont Iberia SL and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Richemont Iberia SL that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Richemont Iberia SL
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
