At a Glance
- Tasks: Engage with customers face-to-face to resolve their utility debts and provide tailored solutions.
- Company: Join a fast-growing company that values outstanding customer service and teamwork.
- Benefits: Enjoy a competitive salary, car allowance, performance bonuses, and generous holiday leave.
- Other info: Full training provided, with excellent personal and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Must have a clean driving license and a proactive, adaptable approach to customer interactions.
The predicted salary is between 34000 - 40000 £ per year.
Are you ready to play a key role in delivering outstanding service to both clients and customers within a fast-growing organisation? Due to continued company growth, we are seeking a proactive and detail-oriented Debt Resolution Officer to join our expanding team. This is an excellent opportunity for someone who enjoys working in a supportive, fast-paced environment and is committed to achieving positive outcomes for customers.
Salary: £34,000 plus £6,000 car allowance plus performance bonus
Primary Purpose of Role
The Debt Resolution Officer represents Richburns by delivering face-to-face debt resolution services for utility company clients. The role involves visiting customers to resolve outstanding gas and/or electricity balances through constructive conversations and tailored repayment solutions. The Debt Resolution Officer works collaboratively with customers to understand their circumstances and agree fair, sustainable outcomes, while maintaining high standards of customer care, compliance, and brand representation using our market-leading technology.
Key Responsibilities Duties
The role involves visiting customer premises to engage face-to-face, assess individual circumstances, gather relevant information, and agree appropriate repayment or resolution options for gas and/or electricity accounts. You’ll accurately record visit outcomes using our handheld technology, provide clear information and signposting where needed, and carry out authorised actions in line with compliance requirements. The role requires a professional, adaptable approach when dealing with a wide range of customer situations. Full training, structured onboarding, and ongoing support from a Field Area Manager and Quality Assurance Team are provided.
Why Work at Richburns?
You will be part of a successful and rapidly growing company, with an open and supportive environment. Some other benefits include:
- Employee Assistance Programme
- Death in Service Benefit
- 25 Days Holiday Plus 8 Days Bank Holidays
- 3% Pension Contribution
- Personal and Career Development Opportunities
You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check. This role is predominantly field based, and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate insurance.
Debt Resolution Officer in York employer: Richburns Ltd
Richburns is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to make a meaningful impact in the financial sector. Located in Nottingham, our team enjoys a collaborative environment with flexible working hours and opportunities for growth, ensuring that every member can thrive while helping customers navigate their financial challenges. Join us to be part of a dedicated team where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Resolution Officer in York
✨Tip Number 1
Get to know the company! Research Richburns and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Debt Resolution Officer, you'll be having face-to-face conversations with customers. Role-play with a friend or family member to get comfortable discussing sensitive topics and finding solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Richburns team.
We think you need these skills to ace Debt Resolution Officer in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and debt resolution. We want to see how your skills align with the role of Debt Resolution Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves face-to-face interactions, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that illustrate how you’ve successfully resolved issues or built rapport with customers in the past.
Highlight Your Problem-Solving Skills:We’re looking for someone who can think on their feet and come up with tailored solutions for customers. In your application, share specific instances where you’ve navigated challenging situations and achieved positive outcomes.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application as we grow our team!
How to prepare for a job interview at Richburns Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Resolution Officer. Familiarise yourself with the key responsibilities, especially around face-to-face customer interactions and compliance requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves engaging with customers directly, be prepared to discuss your experience in handling difficult conversations. Think of examples where you've successfully resolved conflicts or helped someone in a challenging situation. This will demonstrate your ability to maintain high standards of customer care.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would approach various customer situations, such as dealing with a frustrated client or negotiating repayment plans. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
