Are you someone who pays close attention to detail with experience working in a regulated environment? Do you enjoy identifying issues, following clear processes, and giving fair, balanced feedback?
Due to company growth, we are looking for a Quality Assurance Officer to join the team.
Purpose of the Role
Reporting to the Compliance Manager, your role will be to ensure the quality and compliance of both internal and external contact teams meet client contractual standards. You’ll carry out quality assurance reviews in line with legislation, regulations, client requirements, and company policies.
This role requires strong attention to detail, the ability to stay focused on repetitive tasks, and a team-oriented approach to achieving shared goals. You’ll work closely with colleagues across the business and liaise with clients to maintain high levels of quality and service, while meeting departmental and individual KPIs and staying up to date with relevant business and regulatory changes.
Key Responsibilities & Accountabilities
- Carry out a set number of field visit and call recording quality reviews each week/month in line with client and internal targets. Provide regular feedback to managers and teams, identifying training needs and highlighting any issues.
- Analyse QA results to identify trends and report findings to the Compliance Manager, ensuring fair and consi...
Quality Assurance Officer in Romford employer: Richburns Ltd
Richburns is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to make a meaningful impact in the financial sector. Located in Nottingham, our team enjoys a collaborative environment with flexible working hours and opportunities for growth, ensuring that every member can thrive while helping customers navigate their financial challenges. Join us to be part of a dedicated team where your contributions truly matter.
