At a Glance
- Tasks: Welcome holiday guests and manage bookings with a friendly attitude.
- Company: Join the vibrant R Family, where fun meets professionalism.
- Benefits: Earn £10.06 per hour, rising to £11.00, plus great discounts and health benefits.
- Other info: Enjoy flexible hours with opportunities for personal development and training.
- Why this job: Be part of an exciting team and create memorable experiences for guests.
- Qualifications: Excellent customer service skills and a positive phone manner are essential.
The predicted salary is between 10 - 11 £ per hour.
We’re looking for Reception/Bookings Team Members to join R Family! Reception/Bookings Team Members are responsible for meeting holiday guests with an enthusiastic approach, working within a busy environment, delivering a high standard of customer service whilst carrying out reception duties in an efficient, professional, and courteous manner.
Taking hire fleet bookings via the telephone and in person as well as carrying out administration work relating to bookings will be required and responding to enquiries. Duties also include taking payments for bookings and handling cash accurately. The successful applicants will promote the company’s products to encourage sales. An excellent telephone manner and customer service skills are essential.
Rate of Pay: £10.06 per hour increasing to £11.00 per hour as from 27th March 2023. All team members are required to work weekends and bank holidays.
Benefits of becoming part of ‘R’ Family include the following:
- BUPA Health Cash Plan for you and your family
- Discounts on holidays, days out and food at company owned sites for you, your family and friends
- Discounts on treatments for you and your family and friends at our well-being space
- Cycle to work scheme
- In line with one of our Core Values; ‘Ambition,’ we offer ILM recognised development courses for all team members as well as first aid training.
To become part of ‘R’ Family for a season of fun apply now to the below email address.
Reception / Bookings Team Members employer: Richardsons Leisure
Joining R Family as a Reception/Bookings Team Member means becoming part of a vibrant and supportive work culture that prioritises exceptional customer service and employee well-being. With competitive pay rates, comprehensive health benefits, and opportunities for professional development through recognised courses, you will thrive in a dynamic environment that values your contributions. Enjoy exclusive discounts on holidays and wellness treatments, making your time with us not just a job, but a rewarding experience for you and your loved ones.
StudySmarter Expert Advice🤫
We think this is how you could land Reception / Bookings Team Members
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on R Family. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with holiday guests, think about how you can make their experience memorable. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your enthusiasm! When you meet the team, let your passion for customer service shine through. A friendly smile and positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the R Family. Don’t miss out on this opportunity!
We think you need these skills to ace Reception / Bookings Team Members
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about joining our R Family and ready to meet holiday guests with a smile.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve handled bookings or provided excellent customer service – we love to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Richardsons Leisure
✨Show Your Enthusiasm
When you walk into the interview, let your excitement shine through! R Family is all about creating a welcoming atmosphere, so be sure to express your passion for customer service and how you enjoy meeting new people.
✨Know the Company
Do a bit of homework on R Family before your interview. Familiarise yourself with their services, values, and any recent news. This will not only impress the interviewers but also help you tailor your answers to align with their mission.
✨Practice Your Telephone Skills
Since you'll be taking bookings over the phone, practice your telephone manner. Try role-playing with a friend or family member to ensure you sound friendly and professional. Remember, clarity and warmth are key!
✨Prepare for Common Questions
Think about the types of questions you might be asked, like how you handle difficult customers or manage busy periods. Prepare specific examples from your past experiences that showcase your skills in customer service and teamwork.
