At a Glance
- Tasks: Welcome holiday guests and manage bookings with a friendly, professional approach.
- Company: Join the vibrant 'R Family' and be part of an exciting team.
- Benefits: Earn £10.06 per hour, rising to £11.00, plus health cash plan and discounts.
- Other info: Opportunities for personal development and training available.
- Why this job: Gain valuable customer service experience while having fun in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for customer service.
We’re looking for Reception/Bookings Team Members to join R Family! Reception/Bookings Team Members are responsible for meeting holiday guests with an enthusiastic approach, working within a busy environment, delivering a high standard of customer service whilst carrying out reception duties in an efficient, professional, and courteous manner.
Taking hire fleet bookings via the telephone and in person as well as carrying out administration work relating to bookings will be required and responding to enquiries. Duties also include taking payments for bookings and handling cash accurately. The successful applicants will promote the company’s products to encourage sales. An excellent telephone manner and customer service skills are essential.
Rate of Pay: £10.06 per hour increasing to £11.00 per hour as from 27th March 2023. All team members are required to work weekends and bank holidays.
Benefits of becoming part of ‘R’ Family include the following:
- BUPA Health Cash Plan for you and your family
- Discounts on holidays, days out and food at company owned sites for you, your family and friends
- Discounts on treatments for you and your family and friends at our well-being space
- Cycle to work scheme
In line with one of our Core Values; ‘Ambition,’ we offer ILM recognised development courses for all team members as well as first aid training. To become part of ‘R’ Family for a season of fun apply now to the below email address.
Guest Services & Bookings Associate in Norfolk employer: Richardsons Leisure
Joining R Family as a Guest Services & Bookings Associate means becoming part of a vibrant team dedicated to delivering exceptional customer service in a lively environment. With competitive pay, comprehensive benefits including a BUPA Health Cash Plan, and opportunities for professional development through ILM recognised courses, R Family fosters a supportive work culture that values ambition and growth. Enjoy exclusive discounts on holidays and well-being treatments while working in a role that promises both excitement and meaningful engagement with guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services & Bookings Associate in Norfolk
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Richardsons Leisure.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Richardsons Leisure.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Richardsons Leisure.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Richardsons Leisure!
We think you need these skills to ace Guest Services & Bookings Associate in Norfolk
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Richardsons Leisure, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Richardsons Leisure!
How to prepare for a job interview at Richardsons Leisure
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Richardsons Leisure that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Richardsons Leisure during this peak time and how you can be an asset to their team.
