At a Glance
- Tasks: Welcome holiday guests and manage bookings with a friendly attitude.
- Company: Join the vibrant 'R Family' and be part of an exciting team.
- Benefits: Earn £10.06 per hour, rising to £11.00, plus health cash plan and discounts.
- Other info: Flexible hours with opportunities for personal development and training.
- Why this job: Experience a fun work environment while providing top-notch customer service.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 22000 £ per year.
We’re looking for Reception/Bookings Team Members to join R Family! Reception/Bookings Team Members are responsible for meeting holiday guests with an enthusiastic approach, working within a busy environment, delivering a high standard of customer service whilst carrying out reception duties in an efficient, professional, and courteous manner.
Taking hire fleet bookings via the telephone and in person as well as carrying out administration work relating to bookings will be required and responding to enquiries. Duties also include taking payments for bookings and handling cash accurately. The successful applicants will promote the company’s products to encourage sales. An excellent telephone manner and customer service skills are essential.
Rate of Pay: £10.06 per hour increasing to £11.00 per hour as from 27th March 2023. All team members are required to work weekends and bank holidays.
Benefits of becoming part of ‘R’ Family include the following:
- BUPA Health Cash Plan for you and your family
- Discounts on holidays, days out and food at company owned sites for you, your family and friends
- Discounts on treatments for you and your family and friends at our well-being space
- Cycle to work scheme
- In line with one of our Core Values; ‘Ambition,’ we offer ILM recognised development courses for all team members as well as first aid training.
To become part of ‘R’ Family for a season of fun apply now to the below email address.
Guest Services & Bookings Associate employer: Richardsons Leisure
Joining R Family as a Guest Services & Bookings Associate means becoming part of a vibrant team dedicated to delivering exceptional customer service in a lively environment. With competitive pay, comprehensive benefits including a BUPA Health Cash Plan, and opportunities for professional development through ILM recognised courses, R Family fosters a supportive work culture that values ambition and growth. Enjoy exclusive discounts on holidays and well-being treatments while working in a role that promises both fun and fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services & Bookings Associate
✨Tip Number 1
Get to know the company! Research R Family and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of scenarios where you can demonstrate your enthusiasm and professionalism. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready for a busy environment! The role involves handling multiple tasks at once, so practice staying organised and calm under pressure. You might even want to jot down some strategies for managing stress effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the R Family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Services & Bookings Associate
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to meet our holiday guests with a warm smile.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in reception or bookings roles. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your customer service expertise!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Richardsons Leisure
✨Know the Company
Before your interview, take some time to research R Family. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Practice Your Telephone Manner
As you'll be taking bookings over the phone, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling inquiries and taking payments. A friendly tone can make all the difference!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with a dissatisfied guest or managing multiple bookings at once. Think through your responses ahead of time to demonstrate your problem-solving skills and ability to work under pressure.
